Business Details
42 Years
experience
Emergency
services
Trusted HVAC, Plumbing & Electrical Solutions in Palm Springs
At Call The General, we have dedicated ourselves to delivering exceptional HVAC, plumbing, and electrical services since our founding in 1984. Our commitment to transparency ensures clients receive clear communication throughout every project, from initial consultation to completion. Our team undergoes rigorous drug testing and background checks, and we maintain up-front pricing to eliminate surprises. With a warehouse-on-wheels fleet, we guarantee fast, local service and back our work with industry-leading guarantees and warranties. Our values of integrity, teamwork, and accountability drive us to exceed expectations, ensuring every job meets the highest standards of quality. As an authorized dealer for top brands like Lennox and Daikin, we combine cutting-edge technology with decades of expertise. By prioritizing customer satisfaction and treating every property with care, we have built a reputation as Palm Spring's trusted service provider for over 40 years.
Services
HVAC Repair
Plumbing Installation
Electrical Services
Drain Cleaning
Lighting Solutions
Pool Wiring
Water Heater Repair
Sewer Line Repair
Emergency Electric
EV Charger Installation
Details
- Year established: 1984
Highlights and features
- We offer over 40 years of HVAC and plumbing expertise in Palm Springs' climate.
- Our team members undergo drug testing and background checks for security.
- We provide up-front pricing with no hidden fees or surprises.
- We maintain industry-leading guarantees and warranties on all work.
- Our 'warehouse on wheels' ensures same-day part availability for faster service.
Associations and certifications
- Pearl Certification
- Lennox Dave Lennox Award
- Lennox Circle of Excellence
- Hard Owned Ventures 10x Rule Award
What people say
Five-star service
Professional technicians
Prompt response
Great communication
Trustworthy team
Services
HVAC Repair
Our HVAC repair service addresses all cooling and heating system issues with rapid response times. Technicians handle refrigerant leaks, thermostat problems, and system failures using factory-certified parts. With 24/7 emergency availability, we restore comfort quickly while maintaining energy efficiency. Serving Palm Springs homeowners and businesses since 1984, our team ensures systems operate at peak performance through transparent diagnostics and lasting solutions.
Plumbing Installation
We specialize in complete plumbing system installations for new construction and major renovations. Services include water supply lines, drainage systems, fixture placement, and code-compliant configurations. Our licensed plumbers use durable materials and advanced leak detection technology to ensure long-term reliability. From residential bathrooms to commercial complexes, we deliver efficient layouts that optimize water flow and pressure while meeting all California building standards.
Electrical Services
Our electrical services cover panel upgrades, outlet installations, and whole-home rewiring projects. Certified electricians implement surge protection systems and install EV charging stations following local code requirements. We specialize in both standard repairs and complex system overhauls, including lighting design and automation integration. With 24/7 emergency response capabilities, we ensure safe, reliable electrical infrastructure for residential and commercial properties throughout the Coachella Valley.
Drain Cleaning
We offer comprehensive drain cleaning services using hydrojetting and specialized snakes to clear blockages in residential and commercial plumbing. Our technicians perform camera inspections to identify root intrusion, buildup, or pipe damage. With preventive maintenance programs and emergency clearing capabilities, we resolve slow drains and complete clogs while extending system lifespan. Commercial clients benefit from scheduled maintenance that prevents operational disruptions in restaurants and businesses.
Emergency Electric
Our 24/7 emergency electrical service responds to urgent power failures, circuit overloads, and hazardous situations. Technicians carry fully stocked service vehicles to resolve issues immediately. We prioritize safety during blackouts, faulty wiring emergencies, and weather-related outages. With rapid dispatch and transparent pricing, both residential and commercial clients receive immediate solutions to maintain operations and prevent property damage during critical electrical failures.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including AC repair, furnace installation, heat pump maintenance, ductless systems, and emergency repairs for residential and commercial clients.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, drug-tested, and undergo background checks with insurance coverage for all services performed.
Do you provide emergency services?
We offer 24/7 emergency response for HVAC, plumbing, and electrical issues with live answering and rapid technician dispatch.
What areas do you serve?
We serve Palm Springs, Coachella Valley, and surrounding areas including Thousand Palms, CA.
Do you offer financing options?
Yes, we provide financing options on approved credit for qualified HVAC, plumbing, and electrical projects.
What warranties do you provide?
We offer industry-leading guarantees including system-specific warranties and our ServicePlus membership program with extended coverage benefits.
Reviews (12)
M. M.
Aug 10, 2022
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We had an estimate done by someone from General 3 or 4 years ago. We didn't buy, but we remembered the professionalism. Your installers were absolutely first class and David Williams your salesman did an outstanding job and was very responsive.
T. G.
Aug 10, 2022
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The best experience I had with a company. Your staff is excellent and knowledgeable. I am very satisfied!
Brooke Russo
Jun 17, 2022
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Tanya was fantastic. Explained so many facets of the options in a way that was easy to understand. Listened carefully and answered questions. The whole experience was reassuring and instilled confidence in us to use General! We will be moving forward with AC and furnace installation and will likely use her at another property too!
Benny Souza
Jun 07, 2022
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Jose Morales works for The General Air Conditioning & Plumbing company. He is very professional, friendly, and he truly knows his business. He works for them for 3 years and he has 16 years of experience. He's a young family man, truly a very nice person. Next time you need a company to repair, install or to do any HVAC or plumbing work call them, they are very fast, just imagine, I called them and in less than an hour Jose showed up. Is this being professional or what. Thank you Jose, thank you General for your professionalism.
Valerie Masi Best Paw Forward
May 13, 2022
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They installed a new heating and air system and a tankless water heater. Tanya was our sales rep and Julio and his crew did the installation. All aspects of my experience with the General was great. I had several companies come out and give me a estimate for the job and the general was the most cost efficient and Tanya spent a couple hours with me explaining how everything works. No other company put it that much time and cared enough to educate me on the different systems. The other thing that was great, they actually had the equipment, several other companies did not have the equipment to even sell to me. Save time and money call Tanya with the General!
Danny Godinez
May 08, 2022
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General has been awesome so far. The tech that came out to fix my ac unit was polite and professional and solved my ac issue. I also got a free plumbing inspection the next day and that plumber was also polite and professional. He explained the maintenance I can do on my own to prevent any future plumbing problems. Also he took care of some of my faucets that where not working properly free of charge.
I also was called from their office to verify if I was pleased with their service or if I had any questions or concerns that I might of forgot at the time of service. General ac and plumbing has some world class service. I am definitely going to keep using this company for the future.
I also was called from their office to verify if I was pleased with their service or if I had any questions or concerns that I might of forgot at the time of service. General ac and plumbing has some world class service. I am definitely going to keep using this company for the future.
Barbara Durkee
Apr 25, 2022
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Toni arrived on time was very professional and did his job completely to my satisfaction. He even waited for the washer to drain to make sure I had no issues before he left. I love General Air and plumbing. I've been a customer for 20 years or longer and have never been disappointed. Service: Drain cleaning
George Voigt
Mar 27, 2022
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Tanya Priest was the Comfort Advisor from General Air Conditioning & Plumbing who came to my house to educate me about an air filtration system for my home. Tanya was promptly on time. She was very thorough in her explanation of the benefits of a home air filtration system for my condo in Palm Springs. Tanya is thoroughly knowledgeable in her explanation of the various levels of systems that would best meet my needs for filtering the air in my home. Tanya was also a very pleasant person with whom to talk. She is very knowledgeable about her products. She answered all of my questions completely and left me with a very positive review of The General. George S Voigt
Susie & Curt Gettis
Feb 16, 2022
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Skip was so personable. We really benefited from his expertise. He spent 3 1/2 hours evaluating our home and it's layout to recommend the best system for us. The crew was fastidious in keeping our home clean during the installation of the 2 heat pumps. They covered everything with plastic and wore the booties over their shoes. We were impressed in how quietly and quickly they were able to accomplish this huge project!
Treese Pflum
Feb 11, 2022
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The tech was on time and had everything needed to do the maintenance and repairs on my heater. Michael was very knowledgeable about my system. He answered all of my questions regarding filters, cleaning, and other repairs. He was helpful in reviewing the new systems that are available. My system is 10 years old and working fine but may need an upgrade in a few years. Very professional and friendly.
Frank Anderson
Jan 18, 2022
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The service technician arrived timely and was professional in every way. He conducted a survey of our plumbing system and gave advice on how to keep it in good shape. He found one small repair that was needed and gave us on resolving it. Highly recommend this business.
Penny Staeben
Jan 11, 2022
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Once again, I was pleased with General Air Conditioning & Plumbing. The technician who came to do the annual maintenance check on my furnace was professional and personable. After he completed his assessment, he went over his findings and answered all of my questions and concerns completely. He was not rushed and made sure I was satisfied with maintenance check before leaving for his next service call.
Per discussion with maintenance check, before I knew it, I was contacted and soon after, another General Air employee was at my home to discuss repair or replacement of my aging furnace. What amazing, quick service.
Per discussion with maintenance check, before I knew it, I was contacted and soon after, another General Air employee was at my home to discuss repair or replacement of my aging furnace. What amazing, quick service.