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Pond's Plumbing, Heating and Air Conditioning Pond's Plumbing, Heating and Air Conditioning
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Business Details
50+ Years
experience
Emergency
services
Expert HVAC & Plumbing Services in North Salt Lake City, UT
At Pond's Plumbing, Heating and Air Conditioning, we bring over 50 years of combined experience to deliver comprehensive HVAC and plumbing solutions. Our NATE-certified technicians specialize in commercial and residential systems, offering repair, installation, and maintenance services for heating, cooling, refrigeration, and plumbing. Customer satisfaction is our cornerstone, evidenced by our recognition as the top-rated provider in the Rocky Mountain region for service excellence. We combine modern technology with traditional values, ensuring reliability and integrity in every project.

Our teams expertise extends to advanced diagnostics and preventive maintenance, tailored to minimize operational disruptions. With a focus on personalized service, we build lasting relationships by addressing each clients unique needs. Our commitment to quality is reflected in our use of premium parts and meticulous workmanship, ensuring systems operate efficiently and durably. As a locally owned business, we prioritize community ties and strive to exceed expectations through prompt, transparent, and ethical service.
Services
HVAC Repair Heating Installation Cooling Maintenance Plumbing Services Radiant Heating Air Duct Cleaning Boiler Repair Refrigeration Systems Water Heater Installation Indoor Air Quality
Served areas
  • Salt Lake City, Bountiful, Centerville, Farmington, Kaysville, Layton, Clearfield, Clinton, Syracuse, West Point, Fruit Heights, North Salt Lake, Woods Cross, Sandy, Draper, South Jordan, Taylorsville, West Valley City, Park City, Heber City
Details
  • Year established: 1975
  • Licensed
  • Insured
Highlights and features
  • We have over 50 years of combined experience in HVAC and plumbing services.
  • Our team includes NATE-certified technicians for advanced expertise.
  • We offer 24/7 emergency service for urgent heating and cooling needs.
  • We provide financing options to make system upgrades accessible.
  • Recognized as the top-rated provider in the Rocky Mountain region for customer satisfaction.
Associations and certifications
  • NATE (North American Technician Excellence)
What people say
Fast and efficient Best technician I've worked with Outstanding service Thorough job Great communication
Website
Services
HVAC Repair
Our NATE-certified technicians provide prompt HVAC repairs for residential and commercial systems. We diagnose and fix issues with furnaces, air conditioners, heat pumps, and boilers, ensuring minimal downtime. Our expertise includes handling emergency repairs with 24/7 availability.
Heating Installation
We install high-efficiency heating systems tailored to your property's needs. Our specialists guide you through selecting the optimal furnace, boiler, or radiant system, ensuring proper sizing and energy efficiency. Professional installation minimizes disruptions and maximizes system longevity.
Cooling Maintenance
Annual AC maintenance prevents breakdowns and extends system life. Our technicians clean components, check refrigerant levels, and inspect electrical systems. Regular maintenance improves efficiency and ensures reliable summer cooling performance.
Plumbing Services
From leak repairs to water heater installations, our licensed plumbers handle residential and commercial needs. We offer emergency plumbing services and specialize in backflow prevention, pipe replacement, and fixture installations for optimal system functionality.
Radiant Heating
Our radiant heating solutions provide even, energy-efficient warmth for homes and businesses. We install and maintain hydronic and electric systems, specializing in boiler integration and zone control. Radiant heating improves comfort while reducing energy costs compared to traditional forced-air systems.
People
Ralph Pond
Owner
Ralph Pond leads our team with decades of industry experience. He oversees operations and ensures our commitment to quality service across all projects.
Jason Pace
Radiant Manager
Jason Pace manages radiant heating projects with specialized expertise. His technical knowledge ensures optimal system performance for residential and commercial clients.
Jeff Park
Owner
Jeff Park contributes to strategic operations and service excellence. His leadership supports our mission to deliver dependable HVAC solutions.
Travis Hales
Install Plumbing Manager
Travis Hales directs plumbing installations with professional expertise. He ensures timely execution of projects while maintaining high-quality standards.
Questions
How do I know if my furnace needs replacement?
Signs include approaching 15-20 years of age, frequent repairs, reduced efficiency, or inconsistent heating. Our technicians can assess your system's condition during a maintenance visit.
Do you offer 24/7 emergency service?
Yes, we provide 24/7 emergency HVAC and plumbing services to address urgent needs outside regular business hours.
What HVAC maintenance services do you provide?
We offer annual preventive maintenance including system cleaning, component inspections, refrigerant checks, and performance optimization for both residential and commercial systems.
Are financing options available?
Yes, we offer financing programs to help customers upgrade HVAC systems or address urgent repair needs with manageable payment plans.
What areas do you service?
We serve Bountiful, North Salt Lake, West Bountiful, Centerville, Park City, and surrounding Utah communities for all HVAC and plumbing needs.
Videos
Reviews (32)
Stacy N.
Sep 15, 2025 Report
Logan Van De Graaff did an outstanding job fixing my garbage disposal and replacing parts in our leaky bathroom faucets. He arrived early and got right work. He explained the issues and got the repairs done. Logan was friendly, knowledgeable and professional. He is awesome! Thank you Ponds
Robert N.
Sep 07, 2023 Report
Excellent service for over 30 years for me personally and on my commercial and private projects requiring creative plumbing and mechanical solutions. Have never been disappointed.
Alex Gilchrist
Jun 28, 2022 Report
I have been working for ponds for about 1 year I feel like there are few companies out there that truly value their employees especially newer green techs. Ponds is BY FAR the BEST company I have ever had the pleasure of working for. The amount of pride and precision in the work that was taught to me by all the techs available is unmatched! I have never worked with a team as nice or willing to help and hope to continue to have a long and happy career working for this company.
Genevieve Christianson
Jun 28, 2022 Report
Steve and Mason are simply the best! Very professional and the best customer service you could ask for! They are incredibly knowledgable and get the job done right. Couldn't ask for a better plumber! Service: Plumbing leak repair
Jeff Galindo
May 15, 2022 Report
Griffin Gun was my technician he did a great job called his very professional was on time walk me through the results and payment and invoicing like you've done 1 million times. True professional and highly recommend in the future Service: HVAC system maintenance
Don Yates
May 15, 2022 Report
Heat Pump installed. Very efficient and clean up great. Informative and helpful. Purchased heat pump but not installed yet. This rating is just for Travis and his help with choosing the proper system. He was great!
Joe Zeidner
Apr 23, 2022 Report
Kris was our advisor. Juan and Gafe did the work. So very pleased with the job and the customer centric approach. Hard to find a good honest plumber - ponds is it! Highly recommend! Services: Sewer repair, Water heater repair
Peggy Bernal
Mar 31, 2022 Report
Tim was great! He went through our air conditioner with a fine tooth comb. It's good to know that we will have no issues during the summer months. Service: Heating system maintenance
Mark Antry
Jan 30, 2022 Report
Working with Travis and his team of professionals at Pond's has been great. They have been responsive and on time and really listen to see what it is you need and how they can help to make those plans happen. Look forward to having them redo our entire Heating, Air Conditioning and Water Heater systems! Service: Water heater repair
Jeffrey Bryant
Jan 21, 2022 Report
Griffin was very professional. He found AND FIXED a couple of problems with the Munchkin boiler that could have resulted in major issues. He also communicated another issue that could cause problems in the future. I told him I would like to get that fixed ASAP. He knows his stuff. Hopefully, he is available to do the work on the boiler in the future.
Sasa H.
Dec 29, 2021 Report
Pond's is very busy, because they are so good. However, they made time for us since the leak was getting bigger. Griffin was very friendly and professional. He ordered the part and returned when the part came in. The water heater is no longer leaking. We are very thankful and will use their services again. Service: Water heater repair
Greg M.
Dec 28, 2021 Report
We have two heaters in our house, one for the upstairs and one for the downstairs. Our downstairs heater started having problems so we called Ponds Plumbing, heating and AC. They were very prompt about getting a technician out to see us two days before Christmas. Our technician Alex Gilchrist spent two days troubleshooting and working on the problem and was so awesome in solving and repairing our problem. We are extremely thankful to Alex and Pond's Plumbing, HVAC. They are the best. Would definitely recommend to anyone needing these types of services. Thanks so much, Greg Morgan
William Forbes
Dec 24, 2021 Report
Pond's hires the highest quality people. They are professional and instill confidence in their work. And finally they all seem to be polite, courteous and outgoing! Service: HVAC maintenance
Lydia Boyd
Nov 19, 2021 Report
John was very prompt in coming to our home and trying to analyze and repair out heating issue. Thank you Service: Heating system repair
Casey Mounteer
Nov 01, 2021 Report
Tim was great! He explained every step he was taking, showing me readings on his digital meter before he adjusted & then again after he adjusted. Very thorough. I will definitely be calling them if I ever need to again & I'll recommend them to others. Casey Mounteer Service: HVAC repair
Stacie Whitford
Oct 27, 2021 Report
We have been using Pond's for 15 years. They service our furnace, boiler, water heater, etc. every six months and we always have amazing service. They found a crack in our heat exchange this time and were able to get Travis out right away to help us replace the furnace. He was friendly, professional, and walked us through all of our options helping us to feel educated about our decision. We were grateful that even with all of the supply chain issues going on in the country, Travis was able to get us scheduled for an install within a week and just in time for winter to hit. We are so grateful to Travis, Jake, and everyone at Pond's who has taken such good care of us for all these years.
Mary Leader
Oct 25, 2021 Report
Jake and Sonny were our technicians. Very polite and professional. Helpful in helping us understand our heating system. I have used Ponds for many years and always appreciate their technicians and work they perform. Service: Heating maintenance
John Horton
Oct 06, 2021 Report
The Pond's representative assessed the old hot water heater to determine the need for new unit. He explained his plan and changes that would need to be completed prior to installation of the new unit. He reviewed the costs and warranty with me including options. He discussed the amount of time needed and water shut down procedures. He was open to any questions I had regarding the project. At the end of the install he reviewed the information regarding the new unit including temp. settings for the unit. His work was neat and efficient. Overall I would give him a five star rating.
Andrew Gulledge
Oct 01, 2021 Report
Jake was awesome! He helped me get the furnace up and running again, answered all of my (many) questions, and was just downright pleasant to be around. Give that man a raise. Service: Heating maintenance
Carrie Nanney
Sep 06, 2021 Report
I had an emergency after hours and Steve was quick to come out and create a temporary solution to a problem in my 100+ year old house. He was extremely helpful and worked with me to fix the problem so I could turn the water back on to the rest of my house. The following week Tim installed a new water heater. He clearly explained all the work that would be done and answered all my questions. He and his assistant took extra care to make sure everything was up to code and safe with the challenges of my old house.
Will S.
Jun 23, 2021 Report
This company is outstanding. Pond's has done plumbing, heating and AC work for us. They were able to help me get my garage temperature controlled for my classic cars by installing a mini split and AprilAire humidity control system. We had a problem with a leak in a plumbing fixture over a year after they installed the system. Travis came to my house within hours, fixed the problem himself and Pond's offered to pay for the drywall repairs in the area of the leak without me even asking.

That is how you do business. What matters the most is how you take care of a problem and this company clearly stands behind their work. I would highly recommend them and will be using Pond's for all our plumbing, heating and AC needs.
Linda Dower
Apr 23, 2021 Report
New to Utah. Utilized community resources to find heating and repair company with good reviews. Requested service from the website, promptly called within one hour of initiating request. Dispatch staff very friendly and helpful. Appointment accommodated same day, with tentative appointment window of 1 to 3 hours. Received phone calls when technician in route to home. Service issue diagnosed quickly and repairs began immediately.

Several options Offered for service which also included a comfort service agreement option with biannual service checks. Our technician, Griffin, was friendly, courteous and explained things in detail. Very happy with service and will definitely use them again.
Carissa W.
Nov 16, 2020 Report
Our AC went out this summer and they were called for our second opinion/quote and boy are we god we did! The first company said we needed a new one and immediately tried selling us their Cadillac system. Ponds came out, said we just needed a new coil and it still had plenty of years left in it. Wow - an honest contractor! While they were here we had them tune up our furnace. This winter when we actually started using it, we noticed a vibration. Ponds came out and fixed it for the price of the part -$9! This is a honest company with friendly, reliable technicians that always kept us up to date with their arrival time. I will use them for life!
Todd J.
Aug 08, 2020 Report
I called on a Friday night at 7:00 because of a sprinkling system leak at a friend's rental in Bountiful. The answering service transferred me to Logan who dropped everything to drive out and save the day by finding the water valve and turning it off. Thanks Logan!
Lyn C.
Feb 15, 2020 Report
Our water filter needed to be changed. We watched YouTube videos and tried our hand. That's when things went south. We couldn't get the filter system to seal. We faced Super Bowl Sunday with no water. A call to ponds and we had the help we needed within minutes. We purchased our water heater an filtration system from Ponds. We'll keep our plumbing needs in their court. They are kind, responsive and smart. Thanks Steven Snowball!
Jennifer Miller
Dec 07, 2019 Report
Steve Snowball is legit the best plumber I've ever met in my life! He deserves some sort of award and paid vacation! This is seriously no joke. He missed out on thanksgiving that's right Thanksgiving ! Because a pipe in my condo decided it had enough ( granted it also turned out it was from an old fix someone didn't do right ) . He went above and beyond my expectations. He is equipped with exceptional customer service care, knowledgeable as well as a great educator. I really can't speak highly enough about him. My family and friends will ONLY use Ponds Plumbing from now on.
Jason G.
Dec 04, 2019 Report
These people are great. I had an issue with my radiant heating, and it took a few tries to get the problem licked, but every tech I dealt with was very professional and kind. They came to my home promptly, multiple times, and get the issues resolved. They did a few extras for me, and I really feel they went above and beyond for me and my family. They have EARNED my business for life.
Thomas P.
Oct 12, 2018 Report
After having another plumbing company give me an estimate this morning I didn't feel comfortable. I decided to stop into Pond's Plumbing for a second opinion. I was greeted immediately and the estimate from pictures was about a third of the competitors estimate. Furthermore, it also included a garbage disposal with installation. If that wasn't good enough, they showed up a few hours later to install it. I will definitely call them next time I need any plumbing or heating work.
Susan Passino
Jun 26, 2017 Report
I just posted this on Yelp & thought I'd share it here as well. Our air conditioning wasn't working properly and I had delayed calling anyone. After two weeks of unrelenting heat, I began to check options. I called Pond's but they were booked out two weeks. I called another place that gave me a quick date but I could tell from the questions that they were going to try sell me a new air conditioner even though I was pretty confident we didn't need one.

I had second thoughts and contacted Pond's again & they promised to get me in sooner if they had a cancellation. True to their word, I got a call the next day about a cancellation. I felt treated like a valued customer from beginning to end. The issue was minor and quickly taken care of. Their follow-up was thorough and I have recommended them to many people already and will not hesitate to use them again if I need them.
Travis I.
Mar 10, 2016 Report
I had my furnace break and needed some simple repairs. Jeff talked to me about the issue, and thankfully, knew exactly how to take care of the problem. They were good about working around my schedule. I was impressed that they kept the costs down.
Thal D.
Oct 01, 2014 Report
I wanted to replace a toilet in our new home and asked Jeff Park at Ponds what he recommended. He suggested a high powered flushing toilet. It was about $50 more than the others but he said he put it in his kids bathroom at his home and it never got clogged. I trusted his word and I have gone 18 months without having a clogged up toilet. (That is the one my kids use as well.) I have also called Ponds when I had an emergency situation after my workers hit a pipe drilling through a wall on a job. Ponds responded immediately and fixed the situation in less than 90 minutes. It was less than $200. I would highly recommend them.
Ryan C.
Sep 06, 2013 Report
I just moved in to my new home. I decided to have my furnace checked out, and something was wrong under my kitchen sink. They were on time, actually two vans showed up at the same time. One for heating, and the other for the plumbing. They only charged me one service call, that was awesome. They both did such a great job, I am very pleased. They didn't try to up sale me at all, just honesty. Would use again in a heartbeat. The guys were very clean, and actually good looking that was a bonus. They were very professional.