Business Details
13 Years
experience
Emergency
services
Trusted Plumbing & HVAC Services in Mesa, AZ
Hansen Family has been delivering exceptional plumbing and HVAC services to Greater Phoenix since 2013. As a family-owned business, we pride ourselves on providing personalized solutions that cater to the needs of our community. Our core principles of integrity, reliability, and customer satisfaction guide all our work. We specialize in a wide range of services, including drains and sewers, waterlines, water heaters, commercial plumbing, general plumbing, HVAC installation and replacement, HVAC repair, and HVAC maintenance.Founded by Erik Hansen, a proud veteran and native of Arizona, Hansen Family is driven by a deep commitment to service and excellence. Erik’s vision was to establish a business that offers dependable and high-quality plumbing and HVAC services to the Greater Phoenix area. His dedication to the community and high standards ensures that every project we undertake exceeds expectations. Hansen Family is more than just a company; it’s a testament to Erik’s passion for making a positive impact through reliable and superior service.
Services
Water Heater Services
Sewer Line Repair
HVAC Installation
Plumbing Maintenance
Emergency Repairs
Commercial Plumbing
Water Softener Installation
Drain Cleaning
HVAC Maintenance
General Plumbing
Served areas
- Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Glendale, Peoria, Sun City, Tolleson, Guadalupe, Queen Creek & San Tan Valley
Details
- Year established: 2013
- Licensed
- Insured
Highlights and features
- We provide 24/7 emergency services with same-day appointment availability.
- Our team includes certified technicians with decades of combined industry experience.
- We guarantee transparent pricing with no hidden fees or surprises.
- As a veteran-owned business, we uphold values of integrity and accountability.
- We offer manufacturer-backed warranties on all installed products and services.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
What people say
Prompt emergency response
Clear explanations of repairs
Transparent pricing
Knowledgeable technicians
Reliable service
Services
Water Heater Installation
We install gas, electric, hybrid, and tankless water heaters from trusted brands like Rheem and RUUD. Our technicians assess your household needs to recommend energy-efficient models that reduce utility costs. Each installation includes a comprehensive inspection of existing plumbing connections and proper disposal of old units, with warranties available up to 10 years. Residential and commercial solutions tailored to Arizona's climate.
Sewer Line Repair
Specializing in trenchless and traditional sewer line repairs, we diagnose issues using camera inspections to identify root intrusion or pipe degradation. Our team handles complete replacements and spot repairs with durable PVC piping, minimizing landscape disruption. Services include drain cleaning with hydro-jetting and preventive maintenance plans to avoid future blockages in both residential and commercial properties.
HVAC Installation
As a certified Trane and RunTru dealer, we offer high-efficiency HVAC systems tailored to desert climates. Our installations include full system diagnostics, ductwork evaluation, and proper refrigerant charging. We prioritize energy-saving models that qualify for utility rebates, with financing options available for residential and commercial upgrades to ensure optimal indoor comfort year-round.
Emergency Plumbing
Our emergency team responds to urgent issues like burst pipes, water heater failures, and sewer backups after regular business hours. We dispatch technicians within 30 minutes of scheduling, with mobile inventory stocked for immediate repairs. No overtime charges apply, and all emergency services include follow-up visits to prevent recurring problems.
Commercial Plumbing
We service small businesses including restaurants, medical offices, and retail spaces with specialized plumbing needs. Our team handles code-compliant installations for commercial water heaters, grease traps, and water distribution systems. Preventive maintenance contracts include quarterly inspections and priority scheduling for unexpected leaks or fixture malfunctions.
People
Erik Hansen
Founder
With 18 years in the plumbing industry, Erik founded Hansen Family Plumbing in 2013 after serving in the U.S. Army. He learned plumbing from his father, a master plumber with 40+ years of experience. Erik focuses on maintaining the company's family-first values while expanding service areas.
Dick Hansen
Field Manager
A plumbing veteran since 1981, Dick oversees technical operations and complex repairs. He mentors technicians and ensures quality standards meet industry best practices. Dick works closely with homeowners and contractors to deliver cost-effective plumbing solutions.
Robert
Lead Plumbing Technician
With 20+ years of experience, Robert trains new technicians and handles emergency service calls. He specializes in sewer line diagnostics and trenchless repair methods, ensuring minimal property disruption while maintaining system integrity.
Mark
Plumbing Field Manager
Mark became field manager within two years of joining due to his exceptional problem-solving skills. He focuses on water line installations and commercial plumbing projects, balancing technical expertise with customer education about maintenance needs.
Marsean
HVAC Technician
Eight-year HVAC veteran Marsean specializes in system diagnostics and energy-efficient installations. He completes annual manufacturer training to maintain certification for Trane and RunTru equipment, ensuring optimal performance for desert climate conditions.
Questions
What areas do you service?
We serve Greater Phoenix including Mesa, Tempe, Phoenix, Gilbert, Scottsdale, Chandler, and Queen Creek with same-day service available.
Do you offer emergency services?
Yes, we provide 24/7 emergency plumbing and HVAC services with no additional after-hours fees.
What financing options are available?
We offer financing for projects of all sizes with no hard credit pulls and instant approval options.
Are your technicians certified?
All our plumbers and HVAC technicians hold industry certifications and receive ongoing training with manufacturer partnerships.
What warranties apply to installations?
We provide manufacturer warranties on all equipment plus extended warranty options up to 10 years.
How quickly can you complete repairs?
Most standard repairs complete within 2-4 hours, with emergency appointments scheduled for the same day.
Videos
Reviews (29)
Abc Mo Def
Jun 06, 2024
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Very positive experience. Was given a time slot of 8-10 and received a text at 7:50 that Chad was on the way. We had a slow kitchen drain. 2 others guys had looked at it and wouldn't touch it since the pipes are old. Although Chad was hesitant, he took on the job and was able to clear the drain quickly and without any issues. Cleaned up and double and triple checked that all was ok.
Lynn Wedebrand
Jun 04, 2024
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I contacted Hansens Family Plumbing they came out right away. The tech was Chad Allen was great. He knew right away what to do, did everything beautifully and quickly. I highly recommend this company and this technition.
Angela Lynne Saltz
Jun 03, 2024
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Pregnant and air conditioning went out! Hansen was able to come out quickly! Appreciate the service and good communication. Easy fix.
Kyle Greene
May 13, 2024
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Technicians showed up on time and were very friendly. Took the time to answer all of my questions and explained everything in detail! Would use them again!
Jeff H.
May 06, 2024
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Our HVAC technician DJ from Hansen Family Plumbing and Air was wonderful. Very communicative about the issue and explained our options. This was are third opinion on our AC issue and Hansen Family came in the lowest by $800 and was worth it. Hope we have no more issues the season and if we do we'll have DJ from Hansen Family back out.
Ryan Wozniak
May 05, 2024
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I scheduled an appointment with Hansen thinking I had a routine clog in my sewer line. The coordination was direct and responsive. My drain problems gave my tech Chad a hard time. He put in the effort to ensure I was taken care of and the bill still came in at a fair price. Kudos to Hansen for quality service. 6 stars.
Fredie Hatfield
Apr 13, 2024
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We at The Opportunity Tree have used this company from small to large projects and have always been satisfied with their experience and professionalism, also we have called last minute and they have more than once fit us in to their busy schedule! Great company! Friendly staff, Jennifer is great to work with in the office
Sophia Moranda
Apr 11, 2024
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Great work done by Robert and Matty at my office. Price beat all other quotes I received which was a huge plus. Very personable people. Will definitely continue to work with them in the future!
Christine Monahan
Apr 06, 2024
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Chad did a great job installing our heat pump (hybrid) hot water heater. When our heater started leaking right before our scheduled replacement, the team was very quick to respond, even on a weekend, to move my appointment closer so that we could have hot water. I would definitely hire them again!
Danielle Lowell
Mar 23, 2024
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We have used Hansen on two occasions now and find them to be extremely direct, honest, timely, efficient, and professional. My husband and I discussed we will never go with any other plumbing company other than Hansen going forward. Highly recommend them on all levels for any type of job.
Debi Vincent
Mar 06, 2024
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Hansen Family Plumbing provides great customer service. My entire experience from booking appointment to paying the invoice was a very pleasant experience. Arrived on time, diagnosed issue and repaired problem quickly. Couldn't be happier with my experience.
Kristin Sims
Feb 03, 2024
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We had a great experience from start to finish with Hansen Family Plumbing. Robert was patient and friendly. He provided an estimate for us and answered all of my questions. As soon as I accepted the estimate, I received a call to schedule service. Robert came back to do the work, showed up on time, and was very thorough. He even noticed something else that needed to be fixed while he was here under our sink. Thank you, we'll be calling you again!
Eric Menasco
Jan 31, 2024
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Jerry from Hansen Family Plumbing and Air exceeded my expectations with his exceptional service. He efficiently addressed multiple plumbing issues, demonstrating a high level of skill and professionalism. I highly recommend him and Hansen Family Plumbing and Air for their outstanding work.
Judy Leth
Jan 25, 2024
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This is the second time we've had Hansen Family Plumbing out to service our aging plumbing and we are again very satisfied with the quality of work and service performed. We have a 50 year old home and have hired other companies since our move from Colorado 5 years ago. We have found the best with Hansen Family and will look no further for our needs.
Thomas Doolittle Sox
Jan 12, 2024
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Preston was friendly, fast and efficient. He came at the beginning of the window of time I was provided which was a great help to avoid a busy time of day for our business. He was able to ascertain quickly what needed to be done and did so effectively.
Beth Novotny
Jan 06, 2024
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Jerry was the most pleasant, easy personality. Being home without my husband, I'm a little apprehensive of workers coming to do something. He was so easy to work with and made me feel SO comfortable. He was knowledgeable, a great communicator and explained all he did as well as polite and courteous. I loved getting the bio on Jerry before he came as well! What a great touch to make this a personable, family business instead of the big Corp feel you usually get! This was my first time needing a plumber in this area and now know who I will call and recommend!
Alicia Mijalski
Dec 11, 2023
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We have been using Hansen Family Plumbing and Air for the past 3 years, and hands down they do quality work, and you can see they take pride in it as well! For today's call, we had the unfortunate problem of having a toilet backed up, and Preston was our technician. He is awesome! So knowledgeable, fast at getting the work done, so kind, and willing to explain the work in detail. I'm very curious on how things work, and he explained things along the way! Thank you Preston and everyone at Hansen Family Plumbing for saving the day for us, and being just a great company to work with!
TheJossan
Nov 28, 2023
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Preston did such an awesome job replacing our water heater. He is so professional, courteous and all in all a great guy. I will definitely come back here for my future plumbing needs as well as recommending others to do the same. Thank you Preston for perfect customer service
KilaKimo Luna
Nov 26, 2023
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We recently had the water heater in our home replaced by Hansen Family Plumbing. Our Technician, Robert, was fantastic. Robert came to our home and recommended the size and type of water heater we needed. The water heater was professionally installed and we are very pleased with the level of service. Robert also did some under-the-kitchen sink plumbing work for us while he was here to fix a problem we were having with our sink drain. We highly recommend Hansen Family Plumbing.
Joel Stevenson
Nov 05, 2023
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Great company to partner with. We had a leaky water heater and Jerry was out to investigate within minutes of our initial contact. He was professional, friendly, and well qualified. Jerry replaced our water heater the next day and stayed until 8 pm on a Friday night to make sure it was installed and working properly. He is by far the best plumber I've ever used and I would have no hesitation calling him back for more work. Hansen gets five stars in my book. Thanks!
Suzanne
Nov 02, 2023
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A friend recommended Hansen Family Plumbing for a minor toilet clog and the service was great from start to finish! From the customer service call with Lily (can't recall), follow up text messages, to Preston showing up on time to resolve my issue, everything went smoothly. Preston fixed our toilet clog with a simple diagnosis, educating me through each step and providing me with options. I appreciated his honest opinion, expertise, and speed of resolution. Who thought one would feel good about calling a plumber!? You made it on our recommendation list and we'll use you again.
Alison Sotak
Nov 01, 2023
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Hansen was great, and got Mark scheduled out to our house on very short notice for a leaking water heater. He stayed late until the job was done and we had hot water. It was very appreciated since we had family in town. His professionalism could not have been better, and he was a great sport in the family circus we had going at the house at the time! He was so knowledgeable and helped alleviate our concerns on mold, and even came back the next day to complete our warranty work. Everything was perfect and I would highly recommend Mark and Hansen Family Plumbing. Thank you again for everything!
Jennifer Curry
Oct 28, 2023
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Wonderful experience! Jerry from Hansen Family Plumbing was a Godsend! One of my toilets has not been flushing well and he explained in detail his opinion. Very professional, HONEST and helpful human being. Thank you so much. I would absolutely recommend this company to others. Thank you so very much. Jennifer Curry
William Wilkes
Oct 05, 2023
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If we were good friends and you asked me who to call for AC repairs, I'd say Hansen. Since we haven't met, I'm letting you know Hansen is the AC company to call. Highly recommend. Both my AC units had problems within two months of each other and Hansen was there the next day, on time, and had both up and running. One even went out the night before my daughters wedding with her and seven ladies showing up at 7:30 am the next morning. Tech was there at 7am and fixed by the time all arrived! Both times the Tech was professional, friendly, and educated me on what the problems were and what need fixing. So again, highly recommend.
Stephen Smith
Sep 28, 2023
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Our plumber, Mark, came on Saturday to fix an interior leak in a copper water line. He was punctual, pleasant and professional. Knocked the repair out quickly and cleaned up both his mess and the one I made cutting out the drywall earlier! Pricing seems fair without a Saturday surcharge. Communication from the company was spot on! I will definitely use Hansen Plumbing in the future!
Carl Chartier
Sep 04, 2023
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Hansen Plumbing responded very quickly to my immediate need for a water heater replacement. On a Saturday morning, they contacted me within ten minutes of my text to schedule the technician that same day, and kept me updated regularly on his progress towards getting to my house. The technician (Jerry) was professional, polite, friendly and communicative throughout the installation, and cleaned up the worksite thoroughly when done. They did a great job throughout!
Cynda Orr
Jul 27, 2023
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These guys are wonderful! The response time was amazing, same day appointment. Tate, the tech they send was knowledgeable, friendly, prompt and overall great. My dog loved him which is our true test! We will definitely use them for all our plumbing needs from here on out!
Juan Miguel
Apr 13, 2023
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Great experience from Hansen Family Plumbing. Submitted a request Sunday night and they were able to get an appointment Monday morning 8am. Robert was very helpful in letting us know the issue and knowledgeable. Was able to fix our shower leak and bathtub drain same day and provided estimates for future services. 5/5 Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing leak detection. More
Megann Smith
Apr 07, 2023
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We needed our clean outs plugged as they were missing caps and bugs were getting in as well as our AC run off pipe extended into the rocks. Receptionist was friendly and I was able to get a quick appointment. Anthony, our technician, arrived on time, was professional, friendly, and knowledgeable. He educated us on how to properly maintain our drains and answered our water softener questions regarding a future install. Service was timely and the price was great. Very pleased with the service from Erik and his team! Would definitely recommend to others for all their plumbing needs!