Sun Glow

Great experience with Sun Glow heating and cooling. Brian the technician did an amazing job on the repair. He went the extra mile to make sure everything is working properly and replaced any equipment that were still under warranty. I highly recommend them. Services: Repair HVAC, A/C system repair, HVAC system maintenance, HVAC system repair, Install AC, A/C system maintenance

I can't complain about the Sun Glow office: they were nice and on top of things. And they repaired a furnace at one of my rentals with parts under warranty which they suggested. Great! What I didn't like was the irritable, unpleasant attitude of their technician Jeff who was in contact with my tenants. The day of the repair, I happened to be at the duplex with some other contractors doing work. Jeff was peeved that my tenant didn't answer the door (he works night shifts at a hospital and fell asleep on the couch).

I was there and opened the door to call upstairs and asked Jeff to wait 10 minutes while I texted the tenant and his roommates some warning that Sun Glow was there and was coming in if I didn't hear back in 10 minutes. I went back to work in the basement area and then saw Jeff start to walk in, muttering he 'didn't have all day.' Thankfully, my tenant was coming down the stairs and apologized to which Jeff said "must be nice!" Unbelievable. Who's the customer here? Wait, that's me, the one paying $1,400 to his company!

So disrespectful. BTW, I know they weren't waiting there that long because the contractors I was working left on a 15 minute break so I left to get a cup of coffee on the corner. That 15 minutes plus my time opening the door, 20 minutes tops. But the fact that he was just going to enter the house, when I said I wouldn't because I didn't think it lawful (or courteous) until I heard back (or didn't after fair warning): he didn't care, the world revolves around him apparently. Great.

I let the interaction go and, literally, wouldn't have thought about it again except I get a $99.14 charge, in part for delayed access (and clearing the work area). Huh? Moreover, it appears they signed my customer authorization (for the bid price plus penalty) and acknowledgement (of work being done satisfactorily) on my $1,400 invoice! Now this is a whole other legal issue that, if I wanted, could pursue.

You don't sign a document authorizing and accepting work as your own customer. But getting back to my main point of this review: maybe it is justified and I paid it but I don't think I'll use them again because of this, and, perhaps unfortunately for them, I own a lot of real estate and develop a fair amount of multifamily projects with various types of HVAC units (currently need to find an installer for mini-splits in a townhome development) in the tri-county area.

I just don't understand people in business sometimes: you always have to know who's the customer and who's not. There's no gain in making someone dislike you or think poorly of you even if you think the work/sale is just a transaction and you will never see them again. I know the customer isn't always right, but, in this instance, we weren't jerks.

And in the end, just not used to receiving service like that when paying $1,400 for a professional service. Can't imagine my lawyer, dentist, doctor.etc. acting like that.

Technician was friendly, professional and able to explain everything he did and why system wasn't working. It was easy to book an appointment for two days away and Sun Glow provided confirmation and reminders, and texted when the technician was on the way. I would definitely recommend this company. Service: Repair HVAC

The service is quite good. Sitting up the appointment was easy. The technician that came to the house to look at the furnace repair was experienced and knowledgeable. The real bummer is the price they wanted to do the repair. I already researched the retail costs of the part that I thought was failing and they wanted an insane number in parts and labor, plus it's $65 fee to go pick up the part, plus the $140 service charge just to come out and look at the damn thing.

It was a ridiculous number. I was able to have the part expedited to my house overnight, and had the heat back on the next day, with a reasonable amount of mechanical aptitude. Saved me what was apparently $800 in labor. They're good and knowledgeable, but insanely pricey.

This company is incredible. My elderly moms heat went out during a cold snap and they were extremely responsive. The follow up and communication was beyond measure from the scheduler to the technician. Incredibly personable, kind and professional! HIGHLY recommend and will NEVER go elsewhere. Services: Ductless heating & A/C services, HVAC system maintenance

My furnace was always on but not heating up my house. During a diagnostic visit, Lashaun from Sun Glow determined that my heat exchangers were rusted out. He thoroughly explained how he came to that conclusion, in a manner that I could understand. He presented a number of options to me, and I decided to have the heat exchanger replaced. He also came back for the repair, which was nice to deal with the same person. He did a great job on the repair! Furnace has been working great since then!

Great company! Professional and friendly. Arrived at the exact time of our appointment, which you rarely see anymore. Cleaned up the basement nicely afterwards and were done in one day. Thanks again! Services: Heating system installation, Install AC

Sun Glow has done a phenomenal job for my HVAC needs. I've had the same technician three times - Erik. He has always provided great knowledge, skill and service. Will continue to use Sun Glow. :

Everyone on the Sun Glow team was very helpful, quick and responsive to my concerns. They've been professional at every encounter. Julien and Diego did a great job with the installation, keeping everything neat and orderly. They were punctual and courteous, protected my floors, cleaned up 100%. My new furnace is quiet and heats beautifully.

Diego and Julius went above and beyond and were respectful of the house and the people in it. We appreciate all they have done for us and are so thankful our heater is working right. They were both friendly and held great conversation. They were very informative about everything we needed to know and we couldn't have gotten better service. Thank you both for the wonderful service. You are so very appreciated. -the Holzschuh Family

Ryan was very professional & didn't over sell or pressure me. He really listened to my needs. The company was very helpful & got the equipment as quickly as possible! Barrett was incredible too. Very personable, professional & patient! Took the time to make sure I understood my new thermostat! Will definitely use again if needed but will surely recommend!

They were recommended by NW natural for the tune up but the guy spent about 5 min here & most of it was talking about an unrelated issue. They wouldn't give me an invoice to even explain what was included in the $150 visit. He didn't look under the house at all. Also booked for hot water heater check but he said 'he wasn't a contortionist' to get behind the dryer instead of just asking us to move them.

Technicians are top notch and I did not mind paying a $129 service call what got me is them wanting to charge me $305 for a capacitor which is readily available for less than $25. So ordered on and installed it myself in 10min and saved $280

Sun Glow heating and cooling is great! Their pricing is competitive and the 24-hour scheduling is very helpful for those late-night problems. They've been able to help a lot of people recently with their filters and system upgrades following the horrible fires here in Oregon. They are a family-owned business that does a lot in the community. Keep up the great job guys!

I had a furnace failure as I was heading out of town. They were able to come by almost immediately due to a cancellation, thank you. LaShaun was great diagnosing the issue, controller board failure on a 25 year old furnace. Paul came over to discuss new and was mindful of my time and desire to get out of town. I opted to have it replaced, scheduling the install for after my return. Andrew the installer was prompt and courteous, did a thorough job.

He showed up when I expected and even called on his way. While starting the day solo, others came in for their parts (I didn't catch all the names I was offered), even Paul (my salesman) popped in, Andrew was the first in and last out. Because of the urgency, I didn't call around for other pricing, discounts, etc., so I can't really say much on the price.

I could only try to compare to similar work I know in another state for smaller square footage, and that doesn't seem quite right. But I would recommend Sun Glow to others.

I have been a regular customer to this company for the last few years. This year, however, I was highly disappointed by the charges they applied for replacing a simple igniter. I was charged with 300$ for an igniter that costs about 15-20 $ at home depot or amazon. Be careful of what you are paying for. I am not going back to them again. They left feeling cheated.

When I called their office, naive explanation I got is this is their standard pricing and they can not reduce the cost for me as they need to do same for the rest of their customers. Their furnace service cost me 145$ which took more efforts and time than to replace a simple igniter and still cost 270$ just for labour? I can't find any logical explanation. I was told about charges but never thought this would be a big cheat so I went ahead. This writeup is for the benefit of others there.

We have had two furnaces installed over a twenty year period. The first one worked perfectly with very little maintenance. I am very pleased with the updated furnace and I'm sure we will have the same great performance. Since we were two for two, I called them up and had a heat pump put in my detached office. They did another fast and efficient job and my office has been a pleasure to work in all summer. I highly recommend Sun Glow for your heating and cooling needs. They are fast, efficient and reliable.

So They fixed a defective circuit board from my mini split that another company was unable to diagnose AND they got the part covered under warranty for me which saved $200-300. Another company came and wasn't able to diagnose the problem, they told me I should contact who installed the unit. Which is why I contacted sun glow. There are a couple issues I had with them. 1.

The first company that came told me the wrong type of wires were installed on the unit that are recommended by the manufacturer. Sun glow told me they are the right wire, but they don't do they wiring when they install a unit, the electrician does. So they wouldn't have done anything about it anyway. To me thAt seems weird that you install a unit and contract your own electrician to use but then don't back up their work. 2.

My biggest issue with sun glow is that they charged me $369 just to diagnose the problem. Then another $820 in labor to replace the circuit board. Just seems like I should have gotten a discount on the labor since I paid so much just to get a diagnosis. But am I a happy customer? Well, it has been working well for about a month and both technicians I encountered were great!

But with the questionable wrong wires installed it makes me wonder if that is the reason the 2-year old circuit board gave out in the first place. If I continue to have issues I will definitely try another company

I was initially impressed with Sun Glow. My old wall furnace (only source of heat) went out a couple of days before Thanksgiving. They were quick to come out, diagnose and provide me with options. In the end, I upgraded to a mini split rather than fixing my old wall furnace. The install was done seamlessly, and I was left with a very good experience. Unfortunately, four months later while filing my taxes, I realized that I never received some crucial paper work to file for my energy credit.

Upon reaching out to Sun Glow, they informed me that an intern had been working on my account and that she is no longer working there so they can't confirm if she sent the paper work. On top of that, they informed me that the city inspection hadn't been completed either. These dropped balls caused me significant delays in receiving my tax credit as the state's processing time on processing energy credit applications, which you need before you can file for your tax credit, is 11 weeks. Additionally, not completing an inspection could have had major implications down the road if left unnoticed.

These were two very simple, but important tasks that Sun Glow failed to execute and that is why I'm leaving two stars. It's clear to me that once you've paid them, they no longer care about you as a customer. I was even thinking about calling them to do some more work, but now I will have to look elsewhere.

These guys were great! Our furnace went out on the this Thanksgiving weekend I called around but I could not get any place to come out anytime soon. So my daughter got a recommendation from our handyman about this company and they were able to work with her schedule to get the work done on the following Monday. Prompt service and fixed the issue the first time. We will use these guys again with any future furnace issues.

This was the second time (two different homes) I have hired Sun Glow to perform an installation. Everything from the appointment setting, to the consultation, and the final install and inspection I was blown away by their candor and professionalism. Steve was our sales person and he was AMAZING. He led us well in making the best decision for our family; he never pushed the up-sell and really was more concerned with the intended result than his commission check. I would recommend them and use them again and again.

About a year ago in the middle of winter the hot surface ignitor went out on our 16 year old Rheem furnace. I called Sun Glow as they were the original installer of the furnace back in 2000 when the house was built. Since this was deemed and emergency (same-day service) I was going to have to pay over $290 to have a $25 part installed. Fortunately the service tech that came out that day (Antonio), explained to me that if I was to sign up for a furnace maintenance plan he could knock off a big portion of the cost to install the ignitor.

I agreed.and I'm glad I did. Today, 4/12/17 I had SunGlow come back out to service the furnace and clean it up after a long and cold winter. Guess who was my tech? Yep, Antonio. He remembered coming out the last time and asked if everything was still going okay. He explained very thoroughly what he was going to do when it came to the maintenance and made a recommendation on a surge protector to protect the control board inside the furnace.

Though I declined he was not pushy at all and said to call back anything incase I change my mind. I get that the techs are probably required to cross-sell, but Antonio did it in a way that was not salesy at all.rather more informational. He had no problem with me watching him perform the service and asking a lot of questions. He performed the maintenance, checked the system, and cleaned up after. He's a very personable guy and I will definitely request Antonio to come out again for my next service.

I received a bill for $164 from Sun Glow. I understand the $89 service charge to come to my house but the extra $75 for showing my how to turn on my thermostat is excessive. The bill stated that the tech had to show me how to use the thermostat. Although the tech was polite and kind he didn't even know how to operate the thermostat. I had to get out the manual to help him.

I called billing to ask that the bill be adjusted and but was told it sounded like I was upset because I had to pay the bill and thats just how they do things. Very disappointed with their techs lack of knowledge and the billing departments unwillingness to adjust the bill.

The day before the 8 of snow hit my heater died. I called around people were telling me $200 to look at it and it would be next week. Called Sun Glow and heard the price and they could do it next day. Then we got the snow, I expected them to close as no one was driving, they showed up on time. He was able to quickly figure out what was wrong with my heater and fix it on the spot, the price was less total than some places wanted to charge to just look at it. was more than happy with the work done, and would highly recommend.

We own a 1906 home in SE Portland and have had our share of folks coming in and out to work on different things. So, trust us when we say that Sun Glow set the bar for the BEST experience we've had so far. We called at 9am in the throes of Snowpocalypse '17 (10+ins. overnight) as our gas furnace had stopped working since 6pm the night before.

The house was 43 degrees and even our Border Collie was cold. Sam answered our call and immediately understood our situation. She said she'd reach out to a tech she believed was in the area. With everyone's furnace working overtime, we had little hope of seeing anyone that same day. 45 minutes hadn't passed when the phone rings and Sam lets us know a tech is coming and should arrive within 10 minutes. WHAT!?!

What magical service is this?!? Sure enough, within 10 minutes Ken pulls up and comes out of the van (which had chained tires) in a total snow getup. He wasn't messing around. He looked at the furnace and within 2 minutes realized we had a busted igniter. We replaced the igniter (he had an extra in the truck), replaced the filter (I'm embarrassed at how dirty ours was.

My wife gave me the "I told you to change this three months ago" look), and learned a ton about maintaining our unit. Sam and Ken were true professionals. I'll definitely be coming back to them in the future and will sing their praises from the snowy hilltops of Mt Tabor. Thanks for all the help today - we would've been in a pickle without your Sun Glow. -- additional note: mobile POS system with no credit card fee. I had received the invoice via email before the tech was out of the door.

We are home owners of a 1910 house in Montavilla. Long before we moved in, the old oil furnace had been converted into a gas furnace. Recently the pilot light went out and I was unable to find/light it because of the awkward conversion. I called Sun Glow and the very same day Cory came out and was AMAZING! He was also surprised at how difficult it was to even see the burner!

He quickly took a few things apart and masterfully re-lit the pilot light and reinstalled everything. We even discussed how I could do this in the future should a back draft put the pilot out again. The price was MORE that fair. I know because I called around. He was in and out in less than 25 minutes. He even loved on our dog! I am 100% impressed with everything about Sun Glow and would highly recommend them!

I had a great experience with Sun Glow - as a matter of fact - reading the reviews shocks me. I have a hard time thinking it was the same company. The office people (including Vanessa) were polite and worked for my benefit in scheduling, rebate info, etc. Best of all is that I called 5 other companies - to replace a heat pump that had failed. Most of them had 5-8 week lead times saying they could not get the heat pump.

Three bid on the exact same unit. (two of them said it was unavailable for weeks). Sun Glow was least expensive by far and they did the job with two days. Somehow they got the unavailable unit. Service men (Josh and Brandon) were competent and polite. cleaned up after themselves, made sure it was up, running well, and that I understood the specs and how it functioned. Sales. great experience again. Steve was on time, bid was received right away (as opposed to my having to call others and ask where their bid was ).

No hidden charges, he followed up with my HOA, submitted all insurances etc. in order to do the job within 2 business days of getting the contract signed. Steve called to follow up on the finished job - to ensure I was pleased. I am very satisfied and impressed with Sun Glow. As I count on these reviews often - I expect honest input - not hyperbole, or upsets that someone doesn't like something inconsequential to the job, or the company, or its employees. Therefore, that is what I provide here.

Techs are capable and polite. Office people completely suck at every aspect of what they do, no clue of what customer service is and the clown that answers the phone( I think it was Vanessa) lies to customers and plays scheduling games. Lots of other companies to choose from and I recommend letting this one fail.