Pelle Heating & Air Conditioning

We had a known issue with the outdoor A/C unit in the new house we purchased and Gary was able to come out quickly and assess the problem. I was then able to easily schedule a time shortly afterwards for the repair to take place, which only took a few hours. There was an hourly charge to receive an estimate, but at the end of the day, Gary came in under the estimate amount he quoted and the overall price for all the work was fair.

He also helped me learn about different parts about my new home such as the water softener and shutoff valve and answered any other questions I had since I had already paid for an hour of his time. Thanks Gary and Pelle!

We had a known issue with the outdoor A/C unit in the new house we purchased and Gary was able to come out quickly and assess the problem. I was then able to easily schedule a time shortly afterwards for the repair to take place, which only took a few hours. There was an hourly charge to receive an estimate, but at the end of the day, Gary came in under the estimate amount he quoted and the overall price for all the work was fair.

He also helped me learn about different parts about my new home such as the water softener and shutoff valve and answered any other questions I had since I had already paid for an hour of his time.

We were referred to Pelle Heating and Air Conditioning by our contractor. We were contacted by Jessica who scheduled a visit by Robert to assess our requirements. We wanted to update our existing 20 years old HVAC system with a more energy efficient design. A few days later an appointment was set for Charles Mosley and his team to install a completely new HVAC system.

The team arrived on time. They observed masking and distance protocols during the installation. They worked quickly and efficiently. Attention to detail was impressive. Charles set the bar high in regards to customer service. He shared some useful videos related to our installations and tips to extend the life of our system. He patiently answered my multitude of questions. We highly recommend Pelle Heating and Air Conditioning.

I recently had my heating and AC systems replaced for both the ground floor and upstairs. Charles initially inspected the old system which was on its last legs. He was very professional and explained each step and each test he conducted along the way. The crew that installed the new system was very professional and had the new system installed and tested on schedule. They did an excellent job with the install and with cleaning up after the job. Highly recommended.

Our 54 year old furnace finally stopped working so I searched Yelp for good reviews and called Pelle for service. On the initial visit, Gary took a look at the old unit and advised that for safety reasons, he would not recommend even attempting to repair it and I agreed. He gave me a quote on a new unit then and there with a very fair price and we agreed to go forward with replacing it.

He had a great manner in explaining his reasoning for recommending for a new unit. Jessica was great in her communications with us in setting up dates and times for the job to get done. On the date to replace the old unit, German came to install it and although alone, he did a great job with explaining everything as the job went along and at the end he cleaned up everything and explained very clearly to us how the new thermostat controls worked. I want to thank Gary, German and Jessica for their professional service and I would highly recommend Pelle for any HVAC needs that may arise.

Pelle installed our ductless heating and air. We loved it until we needed to use the air conditioner. It worked great for one day. Then it stopped working. It was a crazy heat wave and it took them 2 weeks to come out (they have one repair guy). By the time they came out it was cool out and the unit worked again. It just seems to die in the heat. We are now in another heat wave.

The unit worked for one day and died again. They said that they cannot come out for another 4 days. It is currently in the high 90s and we have a $16,000 non-working unit. By the time they come out the heat wave will be over and the unit will be working again. It just completely shuts down in the heat (which is when we need it). I cannot warn you strongly enough about this company!

The people are nice enough, but with ONE repair guy they cannot support their customers! ADDITION: As soon as I posted the review (In June) the owner asked me to revise it and promised to rectify the situation right away. It is now August 30 and we STILL have NO air-conditioning! I wish that I could revise it and give them ZERO stars. It has been a miserably hot summer!

I would recommend this place to family and friends. Affordable prices and good friendly people. Very professional.

The Pelle team was prompt, professional and courteous. They did exactly what they said they would do and at a competitive price. Our A/C system has worked perfectly since install. Services: Install thermostat, Install AC

Used Pelle twice to install separate ductless mini units. Both times Robert was my consult. Came to the house and had good recommendations and seemed to know what would work best. Even remembered who I was over the phone before coming out the second time, and this was over a year later. The install team was prompt and on time for both jobs and they were friendly and didn't mind my general questions and curiosity ( I do general handyman work so it's nice to learn from trade professionals) It's been about half a year since the last install (a year and a half since the first) and both units still run great.

Also forgot to mention, my old house needed an electrical upgrade and they recommended a company they work with and gave me all the info I would need for the electrician, which was really helpful as trying to collaborate work between two separate contractors working on different things can be difficult when you don't know what you're doing.

Critical: Responsiveness Called twice, first time talked to a girl and she said she would have someone call.no one called. I called s second time and they said they would have "Robert call me". And no one called.sorry that is terrible service!

I highly recommend Pelle heating and air conditioning! Very affordable price, professional service and fast. No issues whatsoever. Love how simple they made the project of replacing both our AC and Heater. They even handled our permit process for us.

STAY AWAY FROM THIS BUSINESS! Once they get your $$, they don't give a crap about you. Customer service is rude and unapologetic. They do not finish what they start. I really wanted to give a good review for this company as the actual consultation was the most thorough I've seen, the crew that did the installation were friendly, and the products themselves work great. However.

After the installation was done and everyone left, I noticed that there were cracks on the ceiling on one of our bathrooms including a screw that looked like it was pushed through from the attic. Now. OBVIOUSLY it was caused by one of the crew that was in our attic doing work since 1) we've never been in the attic since we moved into the house and 2) we just remodeled the entire bathroom so we couldn't have just not seen it.

Once this was told to Pelle, it took almost a week for them to just take a look. After taking a look, they made it seem like it WASNT their fault and that there was NO way it was caused by them. Uh.so it just happened coincidentally in a brand new bathroom with one of your guys stomping around upstairs? Come on.don't be absurd. Holding in my anger, Pelle finally agreed to send someone to fix the problem.

Of course it doesn't get better since the guy they sent came a full 40 minutes late past our timeframe which pissed me off since I purposely carved some time before work to wait for them. Not only that, when I called them to check on the guy, they said they would call me back and they NEVER did. And when I called back AGAIN, the secretary blows me off with no remorse despite my pleads for a status update.

I call Pelle again and left a message to display my displeasure but OF COURSE.NO call back. As you can see, they do a great job hooking you in, getting your business, and yes despite doing a good job, if there is a PROBLEM, they do not follow through and make it a priority to provide customer service to finish the entire experience. NOT ONCE was an apology made to me throughout the process of discovering the damage to our house and NOT ONCE was any empathy shown.

It is disappointing that a company like Pelle does not give their customers the respect they deserve. After spending close to 8000$ dollars, one would expect some level of respect and I did not get it. Spend you money elsewhere.

These guys a very professional and do great work! Steve and his team gave us an estimate that was reasonable and they were excellent about answering our questions. When they installed the new A/C they were prompt, very clean and did an outstanding job. I highly recommend Pelle Heating & Air.

My A/C stopped working on a very hot and sunny day. I Googled San Jose air conditioning and Pelle Heating & Air Conditioning is the first one that was shown. I also cross referenced them on Yelp and they have very high ratings on Yelp. So, I called them to schedule an appointment. They were all booked for the day but since it was such a hot day and I couldn't wait, the owner himself came out to help me repair the air conditioner. He was very courteous and repaired the unit in no time.

The quotes were comparable or better than the others we got but that's only half of it. The guys that showed up to do the work were amazing, never worked with installers that good. They showed up in the morning by 9, and had to keep at it till late evening maybe 8/8:30. Still cleaned up really well behind themselves, patiently walked us through all the important stuff, maintenance tips etc.

Pelle installed a new furnace, AC unit, and ducts in our 2 story home in 2 days as they quoted. Tim Kennedy, our salesperson, was extremely knowledgeable, communicative, and personable. The crew arrived on time, cleaned up after themselves, and answered any questions I had. Also, Tim's quote was the most competitive. There were a few electrical issues the City of SJ inspectors found of which Pelle had promptly resolved.

My son's apartment had some heating problem and Pelle Heating was called in. The one who serviced the need was prompt and explained were the problems is and what solutions are available. He made us completely at ease with him and what he was doing to the heating system. The rate that was charged was well within the reach of ordinary people like us. I am keeping their number so when there is any heating or air conditioning problem I know whom to call right away.

4 star for our visit from Ron to check up on our air conditioner. Apparently we needed more coolant, which is quite expensive - and he thinks we have a slow leak somewhere, but it's *really* expensive to try to find that, so we opted to hold off on that. I appreciated Ron's honesty on our AC's issues... but he is quite the talker, so we got billed for more time than I thought necessary (hence the loss of a star). May revisit this review next summer ;)