Hanna

Critical: Responsiveness Came out for a service call 3 weeks ago on my mini-split system. They were supposed to perform some calculations to determine refrigerant charge but they just won't call me back with this information. This is literally what I asked for when I requested the service call. Service: A/C system repair

Gosh I'm so bad with names but the guy who came was so professional and explained everything he had to do or that needed done and should be done before he did it for clarification and knowledge. Will be using them bi-yearly for maintaining our system. Update: I forgot about paying for this service and when I called she was like we sent out a notice. Well seeing as how I never called you after 4 months don't you think you should have called me to check in. I mean I did prepay for the service after all.

Our furnace went out and our home owners contacted this company for a bid to be completed. It was initially scheduled on a day and time that was not accommodating to our work schedule. We called to reschedule this and initially when I spoke with Renee about 3-4 weeks ago she seemed very annoyed and was not pleasant on the phone. She seemed frustrated that we needed to reschedule a time that accommodated our work schedule/lives.

We were able to reschedule this for today and informed them at the time of the initial call that 4 would work best for us. Coordinating with this company has not been pleasant. Fast forward to today, we experience miscommunication and unprofessionalism on Renee and the office managers part. They were very rude and seemed to place blame on us that we missed our appointment due to the fact that we were at work.

They called my husband, my husband told them 4pm. They informed him that they had a guy in route. We scheduled for after work and verbalized that we had this need initially so I am not sure why they thought 2 or 3 or whenever they got here would work. We were never told initially by Renee that they do not do set times, and only can confirm an arrival time in either am or pm.

When I asked why this was not initially conveyed to us, she told me she did not have an answer and made a very unprofessional comment to me. Overall, I can relate In dealing with upset customers and can take fault in my own actions, however, how I was spoken to by these women was extremely rude, unprofessional, and if I was you I would make sure you just take the day off if you go through this company because they obviously don't care that their customers are often renters and who work during the day.

Jason came out to our house to quote for a new hvac. He had a quote and stock availability within minutes and had the best price. UPDATE! Unit that was suggested has worked out great. We are already seeing a reduction in gas usage. Installers were great. Very professional. Tidy and courteous. Awesome experience!

Hanna is great. They usually fix the problem the first time, and the billing is always clear. I do appreciate Hanna!

Called to have my furnace looked at. They had a technical technician out the same day. He was professional and very respectful the whole time, as well as explaining how to diagnose and explaining the problem. Would recommend to anyone who's having HVAC issues.

Im giving it a 5 star rating because the company over all was so friendly and nice. Sent a very nice and professional man out to give my AC a tune up. He didn't BS me and he was straightforward with me. I would recommend this company to anyone and everyone.

Mike F. Was very professional and friendly. He explained the problem with the AC. Once the part was obtained Mike installed the part, cleaned and tested the unit. Excellent service specialist, quality service call. Services: Cleaning, AC repair

Ben S. came to our home recently to take care of maintenance needed on our utilities. He went above and beyond what we asked of him. Not only was he professional & courteous, he was punctual and made sure that our needs were met before leaving. Ben is a great representation of the quality service that Hanna provides. Service: HVAC maintenance

Great company! Very responsive, timely, and affordable. We needed a whole replacement of our AC and furnace, Danny came to our home and was very thorough explaining the options. The team who came out were very professional, I would recommend them to my family and friends! Services: Heating system installation, AC installation

When our home air conditioner stopped working yesterday, Ben was the Hanna technician who answered the call. > Ben's work was accurate and complete, and his attitude was professional and friendly. He deserves to be recognized for his great customer service skills. > Our thanks to Ben, and to Hanna Heating & Air Conditioning, for their great service.

I just got a new heat and air system from Hanna. DANNY, JAMES and KIRK were wonderful. It was a complicated 2 day job, and the city inspector said they did a great job! Hanna is attentive, professional, affordable, and great to work with. Best company in Wichita! Thank you. BECKY WOLD Services: Thermostat installation, HVAC maintenance, Heating system installation, HVAC repair, AC installation

First of all I want to say never post reviews. This case however warranted a review and I hope to save others from our awful, costly experience. This specific Hanna location installed two brand new Ruud ac units in our home 4 years ago. We were promised lower utility bills. Our bills have consistently been higher since installation of the units, and a lot higher. Additionally, we have had to have many service calls, most of which have not solved our problems.

One example, at one point the thermostat basically quit working and they wanted $275 to replace it. Instead, I got the exact same unit on Amazon for $125 and all I had to do was open the box and plug it in. The "last straw" and the reason we are finally posting a review is that recently, after multiple trips out to repair one of the units, Hanna insulted us by coming back out and standing in the entry and telling me we needed a new coil.

The technician said the part was covered under warranty but the installation was $600. He said he knew this was the problem because "it is the only thing it could be", I am not kidding at all, that is exactly what he said! He never left my entry, never looked at the unit, never checked ONE THING and suggested a $600 repair, and again, that was only for labor.

We called Hanna after he left and the lady that answered said part of the cost was filing a lot of paperwork for the warranty and that maybe we should try a Trane, I guess suggesting that we buy more new units from them after only 4 years. Anyway, the place is a complete joke. We had another company out that afternoon, they added freon and the unit has been working fine since. I would stay away from this place for both service and new installations.