Dominion Service Company

Review: I am very pleased that they were able to repair an extisting unit that another company previously advised was "no good".

Spoke to the owner Chase Tunnel on two different occasions last being Friday February 25th at which time he told me his design engineer would follow up with me as early as that afternoon to schedule an appointment. I never heard from anyone at Dominion and followed up on Tuesday March 1st for an update. It's now March 8th and I have yet to hear from them.

A simple phone call stating you're not willing or capable of helping the customer would suffice. This is very unprofessional especially coming from the owner of a company that's advertised as "service based". It doesn't settle well with the person who referred them either.

Do not use this company! We had and appointment at 8am on Wednesday. We missed a call and called right back. The secretary had no idea what we were talking about and told us we didn't have an appointment until Thursday at 8am. Thursday 9 O'Clock rolls around and still no call or service person. We called again, we were told that apparently the tech person who was supposed to come out had another job and didn't tell anyone about it. Instead of sending another tech out we were told it would be another day. If they just updated us we could have made other arrangements.

They quoted $900+ to refill refrigerant on a small fridge. I thought it was outrageous. So, I called another company - Richmond refrigeration and they repaired it for $300. Dominion sent us a bill for $285 for diagnosis. They listed 2 hours labor. Their technician was at our location for 1 hour max. Out of which he was outside on the phone chatting about who knows what for a good half hour.

Always professional service. Made a call to discuss an HVAC Problem about and an under preforming HVAC Unit on Monday and Friday Morning DSCR was on site to replace/upgrade the unit. Was educated on the mandated environmentally safe 410A coolant that is now required. More importantly was informed about the new energy efficient units that are now available. Did not know the EPA no longer allows the production and use of Freon in AC Units. It was a "no brainer" for me to replace a aging unit rather than servicing and old Freon coolant using unit.

We have been using DSCR at work for about 4 years for repairs and quarterly maintenance on our 16 rooftop units. If we have an issue, they are usually able to come out the same day. Most work is scheduled with the same tech, who is familiar with our equipment and it's history, and whose opinion I've come to really trust.

I have worked with Dominion Service Company for close to 10 years. I highly recommend them for both commercial and residential service! My job entails selecting the best quality and value for the nonprofit organizations with which I work. Previously, as the Controller of a major arts organization with multiple, huge HVAC units in a 100 year old building, I first engaged DSCR for service.

They were incredibly reliable, lightning-fast (once, on a weekend when we had a show with 600 patrons in July, and a broken AC unit!), cooperative and supportive of our budget constraints, and creative and skilled in dealing with our unique architectural challenges. When I moved to Richmond Ballet as CFO, I soon needed new HVAC services. Once, again, Chase Tunnell and the DSCR team have provided top quality service.

I use DSCR's residential services for my home, now, too! I recommend them every chance I get. DSCR is committed to our community in supporting local businesses and nonprofits, and involving their team in community events. It's rare that I gush over a vendor, but these folks truly deserve it--and, are truly more like valued team members than simply a "vendor". Thanks, Dominion Service Company! Keep up the great work!

We have used Dominion Service Company for many years and have had a new heat pump installed and a mini split unit installed as well as several repairs to our units. They always send qualified, polite, and efficient technicians to our house. Yesterday, we awoke to no heat downstairs and it's very, very cold with a huge snow storm predicted this weekend.

They had the technician here before noon, we had heat within an hour. Sadly, our very ancient heat pump is not going to last much longer and we decided to replace it. By 1:30, their estimator was here, had taken the information he needed and within 24 hours we had an estimate. I can't recommend this company enough!

Dominion has been a good company to work with. I have used them multiple times in the past 10 years out of which I have had 2 years service contracts. The service contracts paid for itself with two free system tunes and a couple of service calls I had to make while on plan. I did have one issue with the pricing of a coil and refrigerant replacement but it was worked out quickly by the service technician. Dominion has trust worthy service techs.

The team at Dominion Service has met all the needs for hvac work in my home and my work place as well as doing installs and service at Richmond Christian School Quality, timely work at great prices. Professional technicians on the job! Great company to do business with.

We were familiar with Dominion Service Company for their Richmond business; however, when they opened an office in Virginia Beach, we were thrilled! Chico is our service technician and he is so knowledgeable and kind. He only made recommendations for services/repairs that were absolutely necessary and the prices are extremely affordable. We bought the Club Agreement which includes 3 Tune-ups within a 1 year period and it was less than the rate for a standard HVAC company to come out for 1 visit! If you live in Hampton Roads/Richmond, go with Dominion Service Company.they are wonderful!

The tech that came to my home to check my heating systems before winter was really good. Very thorough and efficient. He also told me about a heat pump rebate program that I wasn't aware of. The whole experience exceeded my expectations. Thanks Dominion.