Our friends and family helped us get started and we are proud to say that after nine years of good business 90% of our business comes from quality referrals. Though it costs more to play by the rules and be fully licensed, bonded, and insured; having those things is what protects our customers from non-licensed predators who might take advantage of their good faith.Customer satisfaction is the difference.Our customers rated us on how prompt, courteous, knowledgeable, tidy, and helpful we are, as well as overall satisfaction with our performance. Of the customers that responded to our satisfaction survey, all said they would recommend us to their family and friends.
Highlights and features
- Commercial HVAC, Maintenance Services, Refrigeration Services, Heating Services, Replacement Services, Indoor Air Quality, Residential HVAC, Ventilation Services
Associations and certifications
- Better Business Bureau
- Chamber of Commerce
Reviews (10) Jim
Aug 10, 2022
American Air in Ooltewah, TN. provided us with outstanding service and the equipment has been flawless. Over the past 5 years, I have replaced both of our units with American Standard Equipment and lowered my electric bill and usage considerably. I would recommend them to anyone needing to lower their current utility bill or looking for a company that services what they sell... Contact American Air HVAC for an assessment or service
Jennifer Shields
Jan 19, 2022
Their team is always responsive and timely. Alternatives are always provided for service options, and prices are much more reasonable than others in town. Their employees are always friendly, courteous, and genuinely care about the service quality they provide. Services: Repair HVAC, Heating system installation
Fred Postelle
Nov 18, 2021
I am very happy with my installation, I did installations with my dad and I know what to look for as far a good job goes. I had a Lennox unit and i had to have the coil in the blower replaced and the blower motor in 12 years. There making everything with an emphasis on efficiency not reliability. I have a ten year labor and parts warranty so im good for ten more years at least.
Jeremy Halfacre
Mar 26, 2021
Excellent service, knowledgeable and efficient staff, polite and courteous. They were able to expedite my installation, and even installed our new unit 3 days earlier than expected! They offered to follow up with other vendors to ensure the job was completed for me. Awesome, awesome, awesome. And the price was much better than any competitor I talked to! Just outright great! I will always make them my first call when it comes to HVAC!
Corey Savage
Mar 22, 2021
Lamar (sales) and Chelsey (customer service) went above and beyond with their professionalism and knowledge. The installers were professional, clean and efficient. American Air took care of our needs quickly and fairly. I was a new customer and now will be returning customer for any future needs. Highly recommend based on my experience. Service: Heating system installation
Matt Bradley
Feb 27, 2021
Called for a service and the tech came out and was honest about the situation. Told us it could be repaired, but that there were other underlying issues. Bret came out to quote the job and I kept asking about upsizing the unit. He measured the ductwork and explained the issues I'd run into with trying to upsize the unit. I appreciated the honesty as he could have easily made an easy buck by selling me something I didn't need. Wyatt and his crew showed up to do the installation at 9:30 and were gone by 3:00.
I appreciated their eye for craftsmanship. The little details such as cross breaking the rain shield to help keep standing water from rusting it out and the condensate line bends and angles.
I appreciated their eye for craftsmanship. The little details such as cross breaking the rain shield to help keep standing water from rusting it out and the condensate line bends and angles.
Dick Erlacher
Feb 09, 2021
We are a new customer based on a neighbor's referral. Compared them to competitors. Found all of our touch points with American Air to be characterized by punctuality, attentiveness, professionalism. They were excellent listeners with great follow up. We received precisely what we needed and wanted at a fair price without any second guessing whatsoever. Yes we would make the same decision to buy from them once again!
Dwain Redden
Jan 17, 2021
Joy Gilliam-Tate
Dec 24, 2019
American Air is the first HVAC company we called when we needed a quote for an entire new unit and duct work. Very professional, hard working and honest family owned company. We had cold AC the first evening of the complete replacement. Very impressed with installers Michael & Wyatt. You guys were awesome! And thank you to BJ & James for designing the new duct work and units. We will recommend American Air to all our friends and family. A++
John Proctor
Dec 08, 2018
In the last 8 years, American Air has installed 2 mini-split units and one central unit in our home. Each and every time their workmanship and service was excellent. Their techs are friendly and professional and have never failed to complete a job on time and within budget. I do not trust any other company to even look at our HVAC systems much less allow them to work on them.
