Alternative Aire Inc Durham, NC

Rated Excellent
Rated Excellent from 14 reviews
Heater Repair Durham
Alternative Aire Inc
We're a full-service heating and Air conditioning Service company serving the Triangle area (Raleigh, Durham, Cary). We offer heating and AC repairs, new system installation, HVAC services and furnace installations. We provide honest, thorough quotes customized for your individual HVAC Systems. We offer the best warranties in the industry, back all of our work with a 100% satisfaction guarantee and have the best prices in the Triangle! Here at Alternative Aire Inc, we will listen to your needs so together we can find the best, most efficient solutions for your comfort zone. We specialize in high efficiency and dual fuel HVAC systems and offer custom duct fabrication and design. Workmanship means a lot to us. If we have to do something extra to meet our standards, it's on us. We offer Tune-ups and heating & AC repairs on existing systems with no over-time charges, and weekend/evening service is available because our crews are local to Durham, North Carolina and we are ready to take care of all your heating, ventilation and air conditioning needs. Proudly serving the Durham, Raleigh, Cary and surrounding areas. Feel free to reach us using the following business information: Alternative Aire Inc 1609 Ward Street Durham, North Carolina 27707 919-404-9040
Services Offered
  • Installation Services
  • Maintenance Services
Business Details
  • Licensed and insured
  • Serving residential and commercial clients
Contact Information
E-mail Address
Phone Number (919) 404-9040
City Durham, NC
Zip Code 27705
Address 3156 Hillsborough Road
Send an Inquiry
Products and Services
In this age of computers, heating systems are getting lot more advanced with more options and features. We only use highly experienced heating repair service technicians to make the adjustments or repairs to your furnace or heat pump. Most issues can be resolved during the first visit to your office or home. Alternative Aire services all makes and models of heating units with Emergency heating repair Service available.
If you've noticed your furnace doesn't seem to be heating your home as much as it should, or if it seems to be running much more often than it should be, there's a good chance you need a service call. When your furnace cycles off and on more frequently than it should, or is running constantly, you could have a filter that needs to be replaced or your thermostat may need to be recalibrated. If your problem is more severe - such as no heat or limited heat - it could be an issue with your pilot light or thermocouple troubles. All of which are situations that should be diagnosed by a professional HVAC contractor in order to ensure your system is handled properly.
Reviews and Testimonials
Rated Excellent (4.93 of 5) from 14 reviews
  Testimonial by Jane Harper
The amount of concern shown for my situation was amazing. They were so kind to realize how much we needed help with the A/C during a heat wave and reached out to offer us a window unit while we waited for our unit to arrive. Thoughtful, prompt, reasonably priced- couldn't ask for more!
  Testimonial by Matt Ryan
Very glad I found Alternative Aire. They came out and got my old system running to get us heat. But we already knew our 20+ year old undersized system was on borrowed time. We ended up replacing the whole system. The quote we got was competitive but that wasn't why I went with them. One of the owners came out and basically gave me a primer on HVAC. Everything went better than expected and I'm using them for all of my future needs.

All of the technicians were professional, friendly and knowledgeable. Its been about 14 months since they replaced it and I have had no issues. I did sign up for a twice a year tune up and they came out on time and were great both times
  Testimonial by Mary Luckenbaugh
David was professional and friendly. He did a thorough tuneup and check of my AC system and gave me a detailed and assessment. Alternative Aire never tries to sell you parts or systems that you don't need. I trust them completely and highly recommend them for your HVAC needs.
  Testimonial by Jeana Routh
I am seldom so impressed by a business as I am with Alternative Aire. These folks are experts who really care intensely about getting things right and making sure the customer understands everything about their options. They took a lot of time to thoroughly answer my questions, scope out exact details of the house, and left me feeling confident I have exactly what I need. The new system was installed quickly, works great, and I know that if I have any issues they stand by their work and are easy to work with.
  Testimonial by Craig Savage
As always, excellent and reliable service. Able to schedule service call within a reasonable timeframe. Everyone I'm in contact is personable and easy to deal with. I wish all my contractor and maintenance work was as pleasant to deal with.
  Testimonial by James Beidler
This is my second house since I discovered Alternative Aire and the second house where I trust them for keeping my HVAC in top shop. Curtis couldn't be nicer, more punctual, and knowledgeable. I absolutely trust him and everyone else at Alternative Aire to keep my family comfortable year after year.
  Testimonial by Wendy Allen
Alternative Aire has gone beyond my expectations every time I've used them. They have both installed a new system and serviced an old system for me and done an excellent job in both cases. As a homeowner, it's always such a relief to find reliable, affordable service providers and Alt Aire hits that sweet spot.
  Excellent service!
by Johnny Dagenhart
Nov 03, 2021
They came when promised and promptly fixed the problem.
I recommend this business
  Thank you!
by Kong L.
Jun 15, 2021
I went a few weeks without the air conditioner and thanks to Alternative Aire for solving the issue. It took 6-7 to get an appointment due to the start of the summer so I just had to wait patiently. I believe it was Kurtis who serviced my HVAC system. He was was kind, polite, and very knowledgeable. He gave me a call ahead of time to check-in before coming over. He was able to fix the issue within an hour. I really appreciate his expertise! The customer service line was also top notch.

The AC feels like new! Thank goodness for it!
I recommend this business
  Fair pricing
by Lori P.
Oct 07, 2019
We've been using Alternative Aire for heating and cooling needs for over 3 years. The HVAC system is aging so every time there's an issue with the furnace or AC we anticipate the worst, only to be pleasantly surprised that it's a relatively inexpensive fix. They would have received 5 stars but this past summer I submitted an online service request as instructed because it was after hours and it took several days and follow up calls to get someone here to fix the AC that wasn't working during a heatwave. After 2 visits, Freon and a new thermostat, we've been cool in the bedrooms. We plan to use Alternative Aire to replace the HVAC system. Curtis is our technician and we appreciate his honesty. Fair pricing is refreshing after years with ARS and their upselling tactics.
I recommend this business
  Great service!
by Stan T.
Jun 14, 2018
On time and thorough service. Had a HVAC tune up on two 11 year old carrier 2 ton units. Nothing was up sold and he was very honest and gave me tips. My units checked out perfect. Some of the capacitor ratings were on threshold but didn't need replacing. I will call them again if needed.
I recommend this business
  Fantastic service!
by Ellen M.
Feb 10, 2018
These folks have gone far above and beyond my expectations. First, they showed up within hours of my call. Then, they worked absolute magic in tracking down warranty information. I am simply blown away by their level of expertise and service.
I recommend this business
  Great experience!
by Greg W.
Sep 15, 2015
Alternative Aire assisted the replacement of a furnace circuit board in the middle of winter. The process for scheduling was superb and easy. They returned my call within 15 mins of leaving a message.

The troubleshooting did not lead to a certain root cause. They gave me a best case (cost) scenario and a worst case with prices and timelines. No guessing, no smokescreens. They applied the fix and it held for 48 hours then busted again. I called back and explained the situation and they came back and fixed without additional charge.

This is the kind of service that warrants recommendations: fair prices, up front cost estimates and reality checks on issues, as well as standing behind their work without charging extra.

This is one of the best experiences I have had with this type of service regardless of where I have worked in the US.
I recommend this business
  High quality work
by Lawrence G.
Feb 15, 2015
Honest, high quality work at a fair price. Highly recommended.

I rarely take the time to write these types of reviews, but was so happy with my experience with Alternative Aire that I had to write a positive review.

After my HVAC started leaking, I called up a different Durham AC repair vendor to fix it. They were pressuring me into replacing my entire HVAC and ducting for approximately $10,000. So I called up Alternative Aire which had good reviews for a second opinion. I did not tell Alternative Aire anything about the other vendor's assessment and estimate. I just told them, 'My air conditioner is leaking water - can you guys take a look and fix it?'

They said, 'Whoever fixed your AC last time used duct tape to seal a pipe. We would never do that. We replaced the pipe, and installed a drain pan safety switch.' The cost was $355. They even took a photo of it before they fixed it and sent it to me to show the previous vendor. After that I asked them, 'So you don't think I need a new HVAC system? Because another vendor actually told me that I did.' Alternative Aire said, 'No - that's not necessary - they're probably just trying to get more money out of you.' And its been working perfectly since then.

I was so relieved to get honest work at a fair price. Thank you Alternative Aire!
I recommend this business
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Durham, NC
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