Rated 4.77 / 5 from 39 reviews
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Air Factor With over 86 years of combined experience you can be sure our team knows how to deal with your cooling and heating system. We are licensed in both residential and commercial, bonded and insured. All technicians have EPA Refrigerant Certification. Air Factor is a member of the Better Business Bureau, the Arizona Heat Pump Council and the Electric League of Arizona.

Our value statement is as follows: As a company and as individuals, we value integrity, honesty, openness and personal experience. We are committed to providing a great work environment and will treat each other with respect and dignity; embrace diversity as an essential component in the way we do business.
Highlights and features
  • Commercial HVAC, Maintenance Services, Cooling Services, Design Services, Repair Services, Heating Services, Replacement Services, Residential HVAC, Systems & Equipment, Installation Services
Associations and certifications
  • Better Business Bureau
Services
AC Service
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Whether you are a repeat customer or we are meeting you for the very first time, we will ensure that you are always fully informed and confident in our professional service and evaluations we make during the time of service. We are dedicated to providing quality, precision and long-lasting products and services.
AC Repair
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Air Factor Cooling & Heating is dedicated to continual education in the air conditioning and heating field. Our team of trained professionals can ensure that your AC Repair in Mesa is done right. We pride ourselves in providing excellence amongst Air Conditioning Contractors and we hope to make sure that you receive premier service.
AC Installation
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We understand that air conditioning installation is a complex process due to a number of variables. Each home is different and as such, some may require existing air handlers to which a new system must be matched. Others may not have the necessary ductwork to support the latest central air system.
Reviews (39)
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Blair & Phyllis
Aug 10, 2022
Thank you Air Factor Cooling & Heating. The workers were polite and courteous. Our time with Tim was pleasant and helpful. Our overall experience was good. We will use Air Factor again as well as refer them to our friends.
Byron & Ellie
Aug 10, 2022
Its always difficult to compare quotes but we felt yours was the best even if slightly higher. Thanks for the good job.
Amanda Wolfe
Jun 13, 2022
I am very happy with my service from Air and Water Mechanical! I needed a new A/C installed and they did a great job explaining the process to me. Anthony was the technician who installed my A/C and he was prompt and professional. In addition, all the staff I spoke to were helpful in meeting my needs and were very understanding. I will continue to do business with Air and Water Mechanical in the future and highly recommend them.
Terry McCullough
May 29, 2022
Just as the temperature went up, the A/C went out. I called and they sent Jeff out. Jeff answered all my questions and was able to diagnose the issue, relieving my worst fears of having to replace the whole unit. Jeff worked efficiently in replacing my motor and made sure to test everything before leaving. I appreciate the speed of getting Jeff out and his professionalism. It's now getting nice and cool.
Emily Brazelton
May 26, 2022
I've been using Air & Water Mechanical for years now, still have their info magnet on my fridge when it was Air Factor. Super friendly staff on the phone when I was setting up my appointment for AC unit maintenance. Day of service I got a text letting me know my service tech was on the way. Very punctual- I believe his name is Jake. He is very knowledgeable and professional, friendly. Whole experience was super smooth and easy. He got my unit in shape for the hot summer season ahead. 10/10 would recommend
Patricia L.
May 16, 2022
Air and Water Mechanical (former Air & Water Factor) is still taking good care of my RO system and Water Heater maintenance (see my review dated 3/1/2020) and they will continue in the future! :-)
Poppy Micsunescu
May 09, 2022
John D came out to service our a/c system and did an amazing job. He came within hours of calling him, was professional and efficient. Amazing customer service would definitely recommend this company. Service: A/C system maintenance
Mark Rodenbeck
May 06, 2022
I had one of my AC units go down, on a Friday night. Called Air & Mechanical when they opened on Saturday. They were able to have a technician out before noon that day. After determining the unit was not repairable, they identified a replacement and scheduled the install for the upcoming Wednesday. With both the product and labor shortages everyone is experiencing I was very happy with everything.
Terri Hagan
May 01, 2022
I called this company and within 1.5 hours they returned my call and were able to get to me in 3 hours Jake, the tech that came out, was very friendly, professional, polite and very knowledgeable he explained what needed to be done, got pricing from the main office and promptly got the work finished they offered me and I purchased a maintenance service agreement which ended up saving me money in the long run I would definitely recommend this company to any of my friends and family. They were actually referred to me by my son
David
Apr 18, 2022
I recently purchased a new AC unit from Air & Water, along with adding some additional returns in bedrooms to increase circulation. The install went almost exactly as they said it would. They showed up when they said, and got the install done for the most part of a day, which was the expectation they set for me (it had to be replaced in parts, as the access was not nearly big enough for an AC unit).

I did get some competing quotes from a few other companies, and Air & Water was much less than some of the competition. In my experience with this company, the thing that really makes me want to do business with them is the technician, Chris, is honest, knows AC in and out, and is accountable for his company's work. He makes it clear that his goal is to make sure our AC is working for us, and that if there is any problem they will take care of it.

During the install of the air returns, a cat6 network cable was cut in the process (accidents happen). The installers at the time did not think they caused any issues, but when Chris stopped by to install some new thermostats and check on the work of the installers, he identified the wire was cut and was prepared to repair it right away. Knowing it was in my attic, he could have bet that I would not want to crawl in there and could have told me anything. but he owned up to someone else's mistake without any question. Since the new AC has been installed, everything is working great and we are very happy.
Michael Kuby
Mar 08, 2022
I've been using Air & Water Mechanical, formerly Air Factor, for two decades, and other family members now use them too. Everything they do is prompt, reasonably priced, and professional. We just replaced an HVAC system and 1 week later they sent out my regular maintenance technician just to do a post-installation inspection by a different person.

I don't know how many other companies would do that but it seemed very proactive to me. We've been on their annual maintenance plan for a long time, and also had a water conditioning system put in by them.
Pedro Sonoqui
Feb 02, 2022
Would definitely recommend there services. They were easy to deal with, on time and professional. The Technician Jeffrey M. that came out was awesome! He was punctual, knew what he was doing answered all my question and got the job done. The mess was bigger than what we had though but he figured it out and did a great job. He even cleaned up after himself which I don't see vary many technicians do. Also me and my sister agreed he was pretty easy on the eyes. not sure if that last part helps but would recommend them for sure!
Pamela Ford
Jan 05, 2022
Air & Water Mechanical Service is exceptional in every way from the office to the repair and installation staff! We have used them for several years for several different services and the are our first and only choice for their services. The office staff is so polite, courteous, kind, professional and always responsive very quickly. The are always available especially for emergencies 24 hours a day and they call before they come so you know when to expect them for your appointment time.

Routine repairs and maintenance are quickly scheduled and there is usually always someone available within a day or two. The office staff of Amy, Lluvia, and Katie are superb and treat you like a VIP and family! The team of repair staff are also amazing. We have been so appreciative of the exceptional service from Daniel, Kyle, Ed, and Chris for the home services. Thank you to everyone at this great company!
Anita Rodriguez
Nov 26, 2021
Jack was very courteous and very knowledgeable, he took the time to explain what he was doing and why. He provided us confidence that we selected the right company which also installed our air conditioning system. We highly recommend Air&Water Mechanical. Service: AC maintenance
Nathan Bauer
Nov 23, 2021
I had a new unit installed 3 years ago by Air & Water Factor. They were great to work with and they continue to provide routine maintenance. Great company and crews! Highly recommend. Service: AC maintenance
Santhosh Dr.
Nov 16, 2021
Jack from Air & Water Mechanical was extremely helpful and fixed my issue immediately. He was courteous and very professional. Thank you Jack! Service: AC maintenance
Savanah Fanning
Nov 14, 2021
Jack was very professional and knowledgeable. He performed a fall tune-up on our heat pump today and went over everything with me when he was finished. Air & Water Mechanical has been a great company to work with. Services: HVAC maintenance, Heating maintenance
Kathleen Easter
Sep 05, 2021
I have been a customer for 23 years. Air & Water Mechanical Services has never disappointed. The company has installed water heater, maintenance my cooling & heating systems and plumbing most recently. Great customer service! They are professional, clean, a great value, and backup their work 100%. They are excellent! I would highly recommend Air & Water Mechanical Services; they are the best by far.
Bistra Petrova
Aug 22, 2021
Air & Water Mechanical Services sent me a technician on the same day after they received my initial call. Daniel was prompt, knowledgeable and polite. He gave me a thorough explanation of the issue and what could be done. Daniel worked diligently to excavate the damaged pipe and locate the leak. He then installed the new main service pipe, fixed a prior plumbing mistake, filled in all trenches with dirt, spread the gravel over the work site and cleaned before he left -- all in under 7 hours. Daniel was also giving me interim updates, as well as heads-up before he would turn off the water supply.

All in all, I am very happy with the services that Daniel rendered. The price was reasonable, they gave me 2 years warranty on labor and 20 years warranty on the pipe, and I would definitely use this company again.
Fabian Paez
May 31, 2021
I have used Air, Water and Mechanical in the past when they were known as Air Factor, was impressed then and even more so now. I had an issue with my AC after hours, next morning bright and early Chris diagnosed and recommended replacement due to failure and age, Chris was extremely professional and patient with all my questions. I decided to replace ducts as well, couldn't say better things about Edgar and Anthony the installers, they were giving me updates every step of the installation process and were very efficient and professional.

Very happy with the work and professionalism of everyone I dealt with in company from office giving me updates when the team was going to show up, to post install check up, my house is cooler and quieter due to all of the work done. Thanks Team!
John Dillner
Apr 30, 2021
When my 18 year old heating and air system was coming to the end of its useful life I had air & water mechanical replace the system. Great price and installation! I have had a maintenance agreement with them for many years and have always had great service. Services: AC installation, Heating system installation, Installation
Betsy T.
Jul 15, 2020
I have used A&W Mechanical on two separate rental properties. Tom has handled the service each time. I appreciate his work ethic and honesty as a whole. The first property, he went over the unit which had been vacant for some time and said, it needed nothing. The system was running well. I was surprised there was no upsell on anything which has been the tendency of other companies in the past.

The second property has a unit that has not had been serviced in over 3 years and is 15 years old. I was honestly expecting a call back that I needed an entirely new unit. I recognize Arizona is hard on units and this one was limping along. To my surprise, a new condenser fan motor and coil cleaning were the issues. He had it done in a matter of hours for several hundred dollars under what I had expected. I really like this company, but it's only as good as it's employees. Tom is stellar.
Lisa Wile
Jul 05, 2020
We have used Air and Water Mechanical for many years for our A/C needs. The office staff are always friendly and responsive. The technicians are prompt, courteous and knowledgeable. Chris has been especially wonderful, and he takes the time to thoroughly diagnose, explain and offer solutions. They have also gone out of their way to accommodate our schedules, sometimes on very short notice.

They were even able to schedule a last minute service call to fix my son and daughter-in-law's A/C unit at the end of the day today. I would highly recommend this company to anyone that needs prompt, reliable, friendly service.
Panos K.
Sep 08, 2019
This is a great company. Fantastic service, excellent technicians, with professionalism and humor at the same time. They responded quickly to our call and they took care of our problem. They made sure everything worked perfect before they left. We highly recommend them to all of our friends and to our family.
Veronika P.
Jun 28, 2017
This morning we found our upstairs to be 85 degrees! Called air and water factory and they had someone show up within 30 minutes (as a busy mom this is amazing). We were terrified that it was going to be something expensive like we needed to replace our unit. Luckily John found the problem and fixed it in a few minutes and gave us some great advice about keeping our AC units running in this super hot summer. Thank you!
Amie K.
May 13, 2017
Needed to install 2 new AC units in my home. After dealing with 6 pushy "car salesman" from other HVAC companies, the Sales Manager Kevin was a blessing. His no nonsense, down to earth, informative approach was refreshing and he provided a very reasonable, competitive quote. plus their great reviews on several sites made it an easy choice. I base all of my purchases on experience and customer service.

I test companies to see if they are willing to work with their customers if it's needed or not and dig deep to see if they are trained and qualified. I was satisfied to find that Air & Water Factor work to try to provide the best price, customer service, product and installation for their customers. I am extremely satisfied with my purchase and the installation went smoothly and clean.and that is saying a lot coming from a very picky and informed consumer.

Just as a side note to those dealing with the same difficult expensive decision. after several companies coming to my home promising this and that and new everything.from the guys with shoe booties, trucks with logos plastered all over them, the guy that comes with the laptop and a portable printer, measurements, my attic probably felt violated after everyone taking pictures and measurements.to the sales guy with gold jewelry and exposed chest trying to school me instead of informing me (George Brazil.no thanks).just know that all of that overhead is fluffed in the quote they hand you. Bottomline is Air and Water Factor is a great company and their prices, customer service and installations are probably the best you will find.unless you like paying for fluff. :)
Dennis B.
May 21, 2016
I have used Air Factor for many years, so when it was time to have our AC units replaced Kevin came and gave us a quote. We then had 3 other companies come in and do the same. Air Factor gave me the best price so we decided to go with them. They showed up as scheduled, with Daniel, Scott and John doing the work. The guys worked tirelessly. Kevin was on the scene to make sure everything went as planned. The job was completed as scheduled. We are now enjoying the comforts of our cool home. Thanks again Kevin for all you did for us!
Cyndi G.
Feb 27, 2016
I just had the worst experience hands down with this company. Fist off never seen anyone approach taking off a sink facet with a saw and scratch out black sink up. Left a total mess and refused to clean it up stated " I'm not a janitor ". Called his office they hung up on me. I would never want this company doing work in my home. There whole company is rude and not sure how they are in business! All I expect is for you to clean the mess up you made. And they did not even attempt to and now one in the company cares.
Jenn K.
Aug 25, 2015
Very happy with my service. Late night breakdown of my A/c unit on a 104 degree day on a Friday. They were really busy but brought someone out of the office just to help us out. The project turned out to be real involved and they could have said we'd have to wait but they went the extra mile to make sure we were back up and running with cool air by the afternoon. Would call them again for any of my service needs.
Lauren C.
Jun 23, 2015
The previous owners of my home used this company for AC work and I decided to go with them for an AC tune up. I'm happy I did. Great, honest service! Good price as well. The technician was here on time and did a thorough review of my very old AC system ( which is still chugging along) and condenser. He was honest about the little maintenance things I needed to do and did a fantastic job. He was professional and did not try to sell me anything. I will be scheduling another appointment for the inexpensive maintenance items he suggested!
T. F.
Jun 10, 2015
I have used Air and Water Factor for several years. The first time they worked on my air conditioning, they corrected some mistakes made by the prior company I used. They did a good job advising me concerning repairs. I appreciate their approach. They inform me with out pressure, then its up to me to decide what to fix and what to decline. They kept my old system running for several years with out spending much money on it.

Eventually it was a better idea to replace it. I got several bids and there pricing was very good. Now I am shopping for new house and I'm using them to evaluate the air conditioning systems on any home I may buy. I don't want to buy a house and have an AC failure right after I buy it. I recommend them very much.
Liz D.
Feb 26, 2015
We have been clients of Air Factor (now Air & Water Factor) for several years. They have done all of our A/C and heating maintenance and we haven't had any problems with any of their work or their technicians. They all know what their products can do and will advise as needed. In April 2014, we bought a brand new A/C unit and Tim was very knowledgeable and friendly.

He explained the benefits of each system in terms we could understand and we never felt like we were getting a "sales pitch". Our tech, Chris, has also been very helpful and friendly. He's been on time and thorough.
Darcy T.
Dec 10, 2014
I met with several ac companies to provide quotes for our new ac system. Tim Friederich from Air & Water Factor did the best job evaluating our hot spots and finding simple and inexpensive solutions to balance our house. There prices were very reasonable compared to the others. He offered options and explained them in simple terms that we could understand so we were comfortable choosing the system that fit our needs the best.

The new system is very quiet and uses far less electricity than the old one. We also have been able to stay comfortable at a higher thermostat setting because the house temperatures are balanced. Air and Water Factor did a fantastic job on the installation as well. The left the work area clean and we are extremely happy with everything. I recommend them highly.
Sandy B.
Nov 10, 2014
I have used Air Factor for over five years for all my heating and ac needs. I have found them to be quick, reliable and available when needed. The technicians have been friendly, helpful and knowledgeable in taking care of all my needs. Last year, I had my entire unit replaced. They were very thoroughly in conducting a very detailed inspection of my attic, roof and ducts. The other companies that provide estimates did not take the same time. I highly recommend them!
George C.
Jun 18, 2014
Several years ago, after getting bids from several others, we chose Air Factor to replace our heat pump system with a more efficient Trane. We have never regretted it. The installation was done efficiently and as planned, no surprises. Their people have always been capable, professional but congenial, and reliable, and we've had them service our unit regularly ever since.
Donna S.
Jul 03, 2013
I purchased a new $5000 Trane AC unit from Airfactor a few years ago and was very happy with their service until recently. I had a full system tune up performed 10 months ago for $600 (Cleaned indoor and outdoor coils, condenser flush etc.) This month the system was not performing well. I called for an inspection and the tech recommended I have a $600 tune up, I felt that was unnecessary as it should not need all the work done only 10 months later.

I opted to just do the indoor coils for $300. The next day the unit would not even turn on. They came straight out and the new tech discovered that the previous tech had not tightened the wires. A couple of weeks later and the system is getting gradually worse, struggling to maintain cool temps. The temp inside my house was in the high 80's/ I called them out again and they discovered i had a coolant leak.

I was quoted $1984 to repair the leak! I was devastated. I asked for a breakdown and was told the part was $150, the freon was $700 and the labor was $1100! They said they would try and fit me in the next day. I felt I was being gouged and called around several companies. Another company came straight out and completed the repair that same day for $608.

One third the cost of Airfactor. The work was completed in less than 3 hours by one technician and my house is now back down to 78 degrees. Please make sure you shop around before you commit. these companies know they that have you have you over a barrel when your AC goes out in the middle of AZ summer, but do not let them take advantage of you with over inflated prices.
Alexa M.
Aug 21, 2012
We have called Air factor twice now and they are quick reliable and on top of the job. They have been very pleasant and fast. I will call them everytime we need something done. Thank you as well for the great customer service!
Alexa M.
Aug 20, 2012
We have called Air factor twice now and they are quick reliable and on top of the job. They have been very pleasant and fast. I will call them everytime we need something done. Thank you as well for the great customer service!
Anthony M.
May 20, 2012
This is a 10 star company. My A/C went out just as the weather heated up. They honored the second opinion that I had, as well as provided options for me. Rather than rush out and try to get me to buy a new unit, the offered an affordable option and fixed it in a reasonable time. The dry unit they put in is better then my other unit. It runs quietly, efficiently, and it cools the house quicker.

I will not recommend another A/C company to anyone. They were not pushy, they were professional, understanding, and just overall polite about the whole ordeal. best A/C company in the valley period.